Four Key Takeaways on the State of Service

by   |    |   3 minutes  |  in Service Management

Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for the excellence of our service management solution, and the many ways that it helps service organizations maximize wins and build digital-first service solutions, the…

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Cloud Business Case

by   |    |   4 minutes  |  in Business Agility, Business Technology, Cloud, Transform Your Business

A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of our regular series of posts of n-nonsense insight into enterprise cloud computing, I look at the benefits of provisioning core business applications in the cloud. To be clear, at IFS we believe in giving our…

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Debunking Three Cloud Myths

by   |    |   4 minutes  |  in Business Agility, Business Technology, Cloud, Transform Your Business

Enterprise software will reside increasingly in the cloud. In some rare situations, on-premise instances of enterprise software will be desirable—for instance in mining of offshore drilling where business operations are in remote areas unserved by reliable connectivity. But for the clear majority of businesses, the objections against cloud are, today, easily discounted. As part of…

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MRO Airplane Image

by   |    |   4 minutes  |  in Aerospace & Defense, Asset Intensive, Business Technology

Fluctuating oil prices, labor skills shortage and more complex assets entering service are all part and parcel of this competitive environment that is 2019. Despite the growth in air travel demand bringing opportunities for airline operators, they will face challenges along the way. When looking at the technologies which will help operators maximize efficiency over…

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Christian 7001_blog

by   |    |   4 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Mobility, Service Management, Strategy, Transform Your Business

If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the next five years, to around $5 billion.  That growth is being driven by businesses putting strategic emphasis on selling long-term services and guaranteed ‘outcomes’, as well as hikes in consumer expectations around service quality and…

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Field Service Management 6 Launch

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Service Management, Strategy, Transform Your Business

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…

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City Header

by   |    |   4 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24 months, technology will drive digital transformation in many companies striving to improve and predict revenue streams while also improving operational efficiency. shows that nearly three quarters of respondents provide service on equipment that is sensor-enabled….

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by   |    |   2 minutes  |  in Service Management

In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last blog we discussed cloud’s huge influence on successful service models. My goal throughout this series has been that you leave with an understanding how these key concepts can bring value to your customers and your…

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Service Buzzword Cloud Header

by   |    |   4 minutes  |  in Service Management

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key to helping your organization grow. Cloud enables an organization to grow and scale, respond to cyclical service patterns and move to a more secure, safer environment. Cloud will also help your organization adopt key service…

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Q&A: Will construction companies be able to keep pace with demand?

by   |    |   6 minutes  |  in Business Technology, Construction and Contracting, Creativity & Innovation, Strategy, Transform Your Business

In this Q&A, Kenny Ingram, construction and contracting industry expert and Global Industry Director at IFS, answers questions on whether or not construction companies will be able to keep up with demand, along with valuable suggestions for doing so. Kenny has been with IFS for more than 16 years and has worked in the business…

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