Sarah 7004_blog

by   |    |   3 minutes  |  in Business Agility, Customer Engagement, Service Management, Transform Your Business

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers to take control of their service experiences is only going to increase. I spoke recently with Aly Pinder Jr, Program Director, Service Innovation…

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AI Header

by   |    |   3 minutes  |  in Creativity & Innovation, Service Management

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are hard to automate. But there is great value that businesses can realize by enabling artificial intelligence (AI) to automate portions of their service organization. Specifically, intelligent chatbots can extend customer relationship management (CRM) software to…

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Touchscreen

by   |    |   3 minutes  |  in Service Management

CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer and that enables you to improve your customer service—and grow your bottom line. There are two important applications within an enterprise software suite—Field Service Management and Customer Relationship Management— that can no longer afford to…

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Chatting with IFS Applications is as easy as chatting with friends - IFS Aurena

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Events, IFS Labs, Transform Your Business

What if you’re ill, laying on the couch with a high fever, really not feeling well with a bucket next to you and now your boss expects you to report sick in your business software, IFS Applications? We have all been there. And before, it would either mean you needed to dig out your laptop,…

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by   |    |   3 minutes  |  in Business Agility, Business Technology, Manufacturing, Supply Chain

No matter the industry, company, or country, reducing time-intensive tasks and costs is always a good thing. Often times in business when we hear or read the word “reduce” it invokes negative feelings — especially after the United States’ Great Recession in 2008 that led many companies to reduce its workforce and budgets. While the word “reduce”…

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by   |    |   2 minutes  |  in Business Agility, Business Technology, Creativity & Innovation

You get the greatest value if your CRM-ware combines the flexibility of sales and marketing software with the structure and control of ERP. I have had the opportunity to interact with global companies for nearly 20 years, and one of the most important requirements is their ability to manage the entire customer lifecycle. By entire,…

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