| | Estimated reading time: 9 minutes | AI, Customer Experience, Field Service Management
IFS Field Service Predictions: 4 Themes That Will Define the Service Landscape in 2024

2023 brought with it new trends to interpret, fresh challenges to navigate, and, of course, lessons to learn. In 2024,…

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| | Estimated reading time: 5 minutes | assyst Blog
How omnichannel ESM elevates the customer experience

In the realm where every interaction with your brand is a pivotal moment, there’s a force shaping the narrative—omnichannel Enterprise…

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| | Estimated reading time: 4 minutes | assyst Blog
8 customer-centric KPIs for IT
8 customer-centric KPIs for IT

The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional…

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| | Estimated reading time: 7 minutes | Customer, Customer Engagement, Field Service Management, Industry Predictions, Service, Sustainability
Five Significant Field Service Trends for 2023

As companies attempt to orchestrate new product-as-a-service business models, adopt circular economy ambitions and rise to increasing customer and employee…

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| | Estimated reading time: 8 minutes | Customer Experience, Moment of Service
5 Levers for Achieving Service Excellence and Standout Customer Experiences  

We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…

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| | Estimated reading time: 6 minutes | assyst Blog
Why Employee Experience is Important
why employee experience is important

With employee disengagement costing the global economy $7.8 trillion, it’s a problem that businesses can’t simply ignore. So, it’s no…

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| | Estimated reading time: 5 minutes | Customer Experience, Digital Transformation, Field Service Management, Service
How to Protect Your Moment of Service in the Face of the Skills Gap

The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…

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| | Estimated reading time: 4 minutes | Moment of Service, Service Management
Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…

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| | Estimated reading time: 4 minutes | Customer, Digital Transformation, Product and Innovation
Voice of the Customer: the foundation to business transformation success

12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…

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| | Estimated reading time: 4 minutes | assyst Blog
How ESM helps with Post Merger Integration (PMI)
How ESM helps with Post Merger Integration (PMI)

Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…

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| | Estimated reading time: 3 minutes | Energy, Utilities & Resources, Events, Oil & Gas
A bold new future for the energy sector: Innovate and inspire at IFS Unleashed

There is a growing need for us all to live and work more sustainably, this requires us to review our…

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| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Moment of Service, Service, Service Management
The CX Tidal Wave

How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…

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