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by   |    |   3 minutes  |  in Creativity & Innovation, Service Management

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are hard to automate. But there is great value that businesses can realize by enabling artificial intelligence (AI) to automate portions of their service organization. Specifically, intelligent chatbots can extend customer relationship management (CRM) software to…

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Chatting with IFS Applications is as easy as chatting with friends - IFS Aurena

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Events, IFS Labs, Transform Your Business

What if you’re ill, laying on the couch with a high fever, really not feeling well with a bucket next to you and now your boss expects you to report sick in your business software, IFS Applications? We have all been there. And before, it would either mean you needed to dig out your laptop,…

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