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In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
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“Value” is one of the most frequently used (and frequently misunderstood) words in business. Why? Because we all want it,…
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What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…
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IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…
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