Are you a manufacturer that has yet to derive value from servitization?

by   |    |   3 minutes  |  in Business Technology, Creativity & Innovation, Manufacturing, Strategy

Businesses looking to differentiate themselves in the industrial manufacturing industry should consider combining traditional products with new services (servitization). By learning how to derive value from servitization, manufacturers can rise above the competition. Manufacturers today live in a very competitive, price sensitive and crowded world. Today’s companies that operate in developed economies can no longer…

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asset lifecycle solution

by   |    |   4 minutes  |  in Asset Intensive, Business Technology, Construction and Contracting, Service Management, Strategy

Construction companies are changing their business strategy and preparing for changes. How most companies are operating today The construction industry today is fragmented with a multi-tiered sub-contractor model being used to design and construct new assets. In addition, when the asset is commissioned and handed over, another set of contracts and contractors are involved in…

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3 steps to creating a connected customer experience for service success

by   |    |   4 minutes  |  in Business Technology, Research, Service Management, Strategy

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and been frustrated if your items can’t be guaranteed to arrive the next day? Or perhaps you abandoned an action on your mobile device because it wasn’t quick or easy enough? This is the beast that…

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How oil companies can adjust their business to a period of recovery

by   |    |   3 minutes  |  in Business Technology, Creativity & Innovation, Oil & Gas, Research, Strategy

The oil and gas industry is recovering, but companies need to deal with a new reality where a lot of the former experience, knowledge and skills no longer remain. The upstream oil industry was severely damaged by the collapse in oil prices. The crisis began in 2014 when oil prices started to drop, and this…

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Redefining products in the commercial aviation space: the next generation of “Power-by-the-Hour”

by   |    |   3 minutes  |  in Aviation & Defense, Business Technology, Digital Transformation, Research, Service Management, Strategy

The fundamental shift from selling products to guaranteed outcomes has been aided by exponential technological growth over the last ten years. The concept of “Power-by-the-Hour” was invented by Rolls-Royce in 1962, which means it has been in play in the commercial aviation industry for more than 50 years. This program has reshaped the relationship between…

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Q&A: Why manufacturers are moving to service-based business models

by   |    |   5 minutes  |  in Business Technology, Manufacturing, Research, Strategy

Expert advice on how manufacturers can provide services and solutions that supplement their traditional product offerings. In this Q&A, I ask our industrial manufacturing industry expert, Antony Bourne, to answer six questions on how manufacturers can benefit from service-based business models. Meet our industrial manufacturing industry expert As the Vice President of Global Industry Sales…

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