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by   |    |   8 minutes  |  in Asset Intensive, Energy and Utilities, Oil & Gas, Transform Your Business

Renewables accelerating even faster than previously predicted, CX and UX driving innovation, a new generation of proactive consumers driving demand for more diversified energy, business and payment models: In 2019 energy and utility companies face the challenges of an industry rapidly diversifying, decentralizing and digitizing. The sure-fire way to keep up? Make sure you stay…

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Matthew Henry from Burst_2019 MRO Trends Blog

by   |    |   8 minutes  |  in Aerospace & Defense, Business Technology, Transform Your Business

In 2019, global fleet and maintenance, repair and overhaul (MRO) markets will see dynamic growth as the demand for air travel rises. Alongside this, organizations will have to deal with fluctuating oil prices, labor skills shortage and newer, complex assets entering service. So just how will they cope in this competitive market environment? Mark Martin,…

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by   |    |   7 minutes  |  in Asset Intensive, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Engineering and Infrastructure, Transform Your Business

2019 will see a digital leap forward as many construction companies explore implementing integrated business software into projects for the very first time. Tighter margins, global skills shortages and new industry entrants are all ramping up the pressure on traditional construction businesses to deliver greater productivity and more integrated, cost-efficient projects, on time, every time. PREDICTION #1:  50%…

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by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Process Manufacturing, Transform Your Business

For many years the world has seen organizations founded to drive progress in environmental sustainability. The list is long, and increasing with new schemes and governance organizations being announced almost daily there are even organizations for ‘eco friendly concrete’ and ‘the sustainable phosphorous alliance!’ What was once a fad that many companies paid lip service…

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by   |    |   3 minutes  |  in Asset Intensive, Business Agility, Energy and Utilities, Transform Your Business

The cost-cutting and downsizing of the last few years in the mining industry is at an end. Now, with global demand for many commodities growing, mining companies and their ecosystem of suppliers are looking at how they can take advantage of this recovery – fast. Analysts are forecasting more investments than this industry has seen…

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Adding Artificial Intelligence

by   |    |   3 minutes  |  in Customer Engagement, Service Management

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and resources. Because of this, when an organization is ready to implement AI, it’s absolutely critical to identify how and when the new technology will deliver a return on investment. There are a number of ways…

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by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Manufacturing, Supply Chain, Transform Your Business

Drive strategic work to attain the right contracts and organize operational work becoming as efficient as possible. There are general expectations and there are unique expectations for specific industries and organizations. Purchasing can play a pivotal role in delivering bottom line results, nurturing relationships and providing access to important partners. IFS can help organizations across…

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AI

by   |    |   3 minutes  |  in Customer Engagement, Service Management

There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions. Its versatility in expanding self-service options across channels, its ability to capture robust customer insights, and its efficiency in handling contacts make it a very attractive investment for contact center leaders. Customers realize this and…

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by   |    |   5 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, IFS Labs, Transform Your Business

At IFS Labs, we do a lot of things. We take our inspiration from consumer technologies and innovative solutions from a range of industries and apply these to IFS products. Some good examples of our work are around technologies like Augmented Reality or Chat Bots. However, we also do research that’s a bit further away…

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Sarah 7004_blog

by   |    |   3 minutes  |  in Business Agility, Customer Engagement, Service Management, Transform Your Business

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers to take control of their service experiences is only going to increase. I spoke recently with Aly Pinder Jr, Program Director, Service Innovation…

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