by   |    |   2 minutes  |  in Asset Intensive, Business Technology, IFS Radio Network, Service Management, Strategy

Internet of Things (IoT) is the latest three-letter acronym (TLA) in an industry that loves to come up with new TLAs for use in our prodigious streams of hyperbole-laden marketing collateral. And David Essex of TechTarget, one of the more astute enterprise software journalists out there is not afraid to call a spade a spade….

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by   |    |   4 minutes  |  in Business Technology, Service Management

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today. Perhaps this is because M2M – fueled by the Internet of Things – is experiencing a massive increase in the worldwide connectivity of devices. It is estimated that anywhere between 20 billion and 50 billion…

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by   |    |   1 minute  |  in Mobility, Service Management

As products themselves become mere commodities, we need to differentiate ourselves through services. And that is more difficult than it sounds, particularly in complex business-t0-business service management settings. Nor is it a simple matter in consumer-facing environments where customers have become accustomed to the convenience of interaction via simplified digital channels. In this month’s IFS…

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