by   |    |   4 minutes  |  in Service Management

In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will technology eliminate the need for technicians altogether? I think not. But the role and responsibilities are undoubtedly changing and will continue to do so. The good news, for your technicians and for you, is that…

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IFS Named Leader in Gartner's Magic Quadrant for FSM

by   |    |   3 minutes  |  in Service Management

Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for Field Service Management. In many ways, Gartner’s report outlines what we already knew: the field service landscape is rapidly changing, and IFS is ready to help organizations lead that change. The report paints a picture…

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Cloud Business Case

by   |    |   4 minutes  |  in Business Agility, Business Technology, Cloud, Transform Your Business

A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of our regular series of posts of n-nonsense insight into enterprise cloud computing, I look at the benefits of provisioning core business applications in the cloud. To be clear, at IFS we believe in giving our…

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next-generation ai

by   |    |   4 minutes  |  in Business Technology, Digital Transformation, Service Management, Transform Your Business

We’ve reached an important inflection when it comes to adoption of emerging tech for Digital Transformation. Use cases for Artificial Intelligence (AI) are beginning to make their way into a variety of software solutions, augmenting automation and helping to improve service outcomes. The thing about all of those technologies is that, as of now, they’re…

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AI: a Cornerstone of your Digital Transformation

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Service Management, Transform Your Business

When business leaders think about Artificial intelligence (AI), they usually do so in one of two ways. Either they think of it as science fiction, or they see it as a customer-facing gimmick. The reality, though, is that Artificial Intelligence is already beginning to integrate itself into tools used for Digital Transformation in a variety…

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What Factor should be guiding your digital transformation

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Service Management, Transform Your Business

It’s easy for an organization to decide to digitally transform their enterprise. They’ve bought into the buzzwords, read the research, consulted the analysts, and seen the figures about the potential cost savings and revenue growth. It all lines up in the abstract, but the question is—how do you actually define what digital transformation means to…

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Christian 7001_blog

by   |    |   4 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Mobility, Service Management, Strategy, Transform Your Business

If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the next five years, to around $5 billion.  That growth is being driven by businesses putting strategic emphasis on selling long-term services and guaranteed ‘outcomes’, as well as hikes in consumer expectations around service quality and…

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Field Service Management 6 Launch

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Service Management, Strategy, Transform Your Business

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…

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