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by   |    |   3 minutes  |  in Service Management

CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer and that enables you to improve your customer service—and grow your bottom line. There are two important applications within an enterprise software suite—Field Service Management and Customer Relationship Management— that can no longer afford to…

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by   |    |   3 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS, 30 percent of product-oriented companies said they are already using IoT for field service to some extent – a few companies are even harnessing IoT data to automatically trigger work orders or technician dispatches. But…

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The rise of servitization and the industry’s “what’s next"

by   |    |   12 minutes  |  in Business Technology, Creativity & Innovation, Events, Service Management, Supply Chain, Transform Your Business

Live blog coverage from the IFS World Conference 2018 break-out session, “The rise of servitization and the industry’s ‘what’s next’.” Nowhere in the world is safe from disruption, as out host city Atlanta found out during the civil war, when it was burnt to the ground. The morning keynote of our second day concentrated on the disruptions…

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Q&A: Field service organizations and the need to optimize service models

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Research, Service Management, Strategy

Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A, I will ask Mark Brewer, service industry expert and Global Service Industry Director for Service Management at IFS, to shed some light on the industry’s need to optimize business service models. Meet our service industry expert Mark…

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Is bad enterprise software driving away your best employees?

by   |    |   3 minutes  |  in Business Technology, Digital Transformation

As complex industrial organizations seek to evolve, diversify, grow and change, there are a number of things that can hold them back. Poor enterprise software may not support their diversifying or developing operation. And this lack of enterprise software usability can cause talented managers to leave for greener pastures. A study IFS conducted of 200…

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70 percent of industrial companies need enterprise mobility for digital transformation

by   |    |   3 minutes  |  in Aerospace & Defense, Asset Intensive, Automotive, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Service Management, Supply Chain

New study shows enterprise mobility is an essential step to harness the disruptive technologies in business. Business conditions are changing rapidly thanks to digital transformation, which is defined in this MIT Sloan Management Review article, “The Nine Elements of Digital Transformation,” as the use of technology to radically change the performance or reach of enterprises….

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