robot zero-touch

by   |    |   6 minutes  |  in Service Management, Strategy, Transform Your Business

A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. This is always an honor of course, though for us, it’s no surprise. At IFS, we understand service, and the complexity and flexibility required to deliver for our customers….

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by   |    |   3 minutes  |  in Service Management

Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for the excellence of our service management solution, and the many ways that it helps service organizations maximize wins and build digital-first service solutions, the…

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leader

by   |    |   3 minutes  |  in Service Management

Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for Field Service Management. In many ways, Gartner’s report outlines what we already knew: the field service landscape is rapidly changing, and IFS is ready to help organizations lead that change. The report paints a picture…

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The rise of servitization and the industry’s “what’s next"

by   |    |   12 minutes  |  in Business Technology, Creativity & Innovation, Events, Service Management, Supply Chain, Transform Your Business

Live blog coverage from the IFS World Conference 2018 break-out session, “The rise of servitization and the industry’s ‘what’s next’.” Nowhere in the world is safe from disruption, as out host city Atlanta found out during the civil war, when it was burnt to the ground. The morning keynote of our second day concentrated on the disruptions…

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Service Employee

by   |    |   3 minutes  |  in Business Technology, Digital Transformation, Service Management, Strategy

A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS has ever made and it demonstrates our commitment and appetite to grow in the service market. The news comes on the same day that Gartner has published its 2017 Magic Quadrant for Field Service Management,…

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Gartner names a Leader in the FrontRunners quadrant for Manufacturing Software

by   |    |   2 minutes  |  in Business Technology, Creativity & Innovation, IFS Applications, Manufacturing, Process Manufacturing

Why IFS was named a Leader in the FrontRunners quadrant for Manufacturing Software. It was a great honor to be named as a Leader in the FrontRunners quadrant for Manufacturing Software and is something that I am very proud about. Manufacturing is one of our focused industries and to get this acknowledgment is a testament…

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Gartner’s Market Guide for Enterprise Business Process Analysis

by   |    |   3 minutes  |  in Business Technology, Digital Transformation, Research, Strategy

Why EBPA is a new way to visualize and manage the business in an age characterized by rapid change, including digital transformation. Enterprise business process analysis (EBPA) is more than just another new enterprise software acronym. It is a new way to visualize and manage the business in an age characterized by rapid change, including…

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