by   |    |   2 minutes  |  in Business Agility, Business Technology, Creativity & Innovation

You get the greatest value if your CRM-ware combines the flexibility of sales and marketing software with the structure and control of ERP. I have had the opportunity to interact with global companies for nearly 20 years, and one of the most important requirements is their ability to manage the entire customer lifecycle. By entire,…

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by   |    |   2 minutes  |  in Energy and Utilities

The energy and utilities sector has seen massive change over the past 20 years. Major growth has been spurred on by global investment and a growing demand for clean, smart and traceable energy. However, as I discussed in Energy Management, one of the most significant transformations is the role of the energy customer. Gone are…

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