Managing the March Towards Zero Touch Service

by   |    |   6 minutes  |  in Service Management, Strategy, Transform Your Business

A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. This is always an honor of course, though for us, it’s no surprise. At IFS, we understand service, and the complexity and flexibility required to deliver for our customers….

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Four Key Takeaways on the State of Service

by   |    |   3 minutes  |  in Service Management

Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for the excellence of our service management solution, and the many ways that it helps service organizations maximize wins and build digital-first service solutions, the…

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If Amazon did Factories

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Manufacturing, Strategy, Transform Your Business

Amazon recently announced record profits of $3.03bn, breaking its own record for the third consecutive time. However, Amazon appears to be at a crossroads as to where it heads next. Beyond pouring additional energy into Amazon Prime, many have wondered whether the company may decide to enter an entirely new sector such as manufacturing to drive future…

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Mine Gold and Data

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Energy and Utilities, Transform Your Business

The mining industry is going through a period of renewal. But while the cost-cutting and downsizing is at an end, it’s not like the heady days of the boom, with seemingly unlimited access to capital for new projects. At this point in the cycle, new investments are being applied strategically with both a view to…

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sandro-katalina-457230-unsplash

by   |    |   7 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Transform Your Business

AI will combine with new-generation sensors to create a new kind of business automation in 2019. Digital twins will help companies see their businesses anew, with shared simulations that offer security in investment and product development. And blockchain will shed its negative perceptions, emerging as an enabler, not a disruptor. 2019 will be all about…

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Sarah 7004_blog

by   |    |   3 minutes  |  in Business Agility, Customer Engagement, Service Management, Transform Your Business

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers to take control of their service experiences is only going to increase. I spoke recently with Aly Pinder Jr, Program Director, Service Innovation…

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Field Service Management 6 Launch

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Service Management, Strategy, Transform Your Business

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…

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by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Manufacturing

I can’t help but feel inspired after a day of inspirational presentations and conversations with manufacturing companies, including ABB, Atlas Copco, and BillerudKorsnäs who were all amongst the speakers at the Industri 4.0 event, covering digitalization, AI and IoT. I want to share with you my key take-aways from the event. As Björn Jonsson from…

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by   |    |   3 minutes  |  in Energy and Utilities

In these turbulent times who can really tell if the oil price recovery can be sustained, with sanctions, on-going trade wars, natural disasters and confusion around government policy concerning the off-shore industry’s long-term viability? What we do know is that companies operating in this sector today need to be ever more efficient and aware of…

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