by   |    |   3 minutes  |  in Service Management

When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do they stop being “the next big thing” and are just perceived as “a big thing”? As I have argued before (most recently in Logistics Business IT Magazine), the Internet of Things (IoT) definitely belongs to…

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by   |    |   4 minutes  |  in Business Technology

While many understand the general principle, it’s increasingly common for IoT to be used incorrectly and describe a different type of technology, that of M2M. To help you understand the difference between the Internet of Things (IoT) and machine-to-machine (M2M) technologies, let me explain how IFS enables better dinner parties. For starters Once you’d RSVP’d…

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by   |    |   4 minutes  |  in Business Technology, Service Management

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today. Perhaps this is because M2M – fueled by the Internet of Things – is experiencing a massive increase in the worldwide connectivity of devices. It is estimated that anywhere between 20 billion and 50 billion…

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