omni-channel

Many organizations want to provide an omni-channel experience, but few are doing it consistently well.  If you’re a contact center…

RFID technology has risen to become a valuable element in better performing supply chain management, ensuring that the right products…

An omni-channel transaction may be triggered on a smart screen, but delivering on it depends on end-to-end goods visibility, planning…

2017 will be a fantastic year for retailers to experiment by trying out new ideas. There’s only one thing they…

For retailers, being able to deliver, and keep delivering, is at the heart of omni-channel success. But delivering has never…