A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…
Read MoreHow Advanced Service Desk Chatbots Work
Omnichannel Service Desk Strategy: 3 Things You Need to Know
Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…
Read MoreHow to Make Omnichannel ITSM Work
If you start with the right approach and the right technology, it’s easy to create an efficient and effective omnichannel…
Read MoreHow Omnichannel ITSM Improves Quality, Speed, and Cost
Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational…
Read MoreVirtual Agent vs AI Bot: What’s the Difference?
Research from EMA shows 7% of IT people don’t make a distinction between Virtual Agents and AI bots—but there are…
Read MoreHow to Launch a Service Desk Chatbot
Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
Read MoreMultichannel vs Omnichannel Support: What’s the Difference?
What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…
Read MoreWhy You Need an Omnichannel Service Desk
IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreMeet with IFS at NRF 2016
The retail year of 2016 is kicking off with a bang as the industry’s biggest fair, NRF, hosted in New…
Read More2016 Retail industry predictions
IFS’s Global Industry Director for the retail sector, Ulf Tillander, predicts how three key trends will be impacting the industry…
Read MoreWhy built-in omni-channel is the new crucial retail reality
Retailers that manage to offer a seamless shopping experience will stand strong, but keeping up with the pace of change…
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