Customer Experience

by   |    |   3 minutes  |  in Customer Engagement, Service Management

When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX). Research supports that organizations increasingly acknowledge that the CX is an important competitive differentiator that must be leveraged at all available opportunities. One of the most important places to ensure that people, processes, and technologies…

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by   |    |   4 minutes  |  in Events, Retail, Supply Chain

The retail year of 2016 is kicking off with a bang as the industry’s biggest fair, NRF, hosted in New York January 17-20. As retail is one of IFS’s fastest growing segments we will be there to talk about industry trends, our solution for Retail and our customers. Welcome to meet with IFS at our…

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by   |    |   5 minutes  |  in Business Agility, Business Technology, Retail, Strategy, Supply Chain

IFS’s Global Industry Director for the retail sector, Ulf Tillander, predicts how three key trends will be impacting the industry during 2016. Shoppers will reject retailers who don’t offer a true omni-channel retail experience The retail industry is experiencing a shift – the customers are switching between online and physical store contacts as they see…

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by   |    |   5 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Retail, Strategy

Retailers that manage to offer a seamless shopping experience will stand strong, but keeping up with the pace of change has never been harder. It’s happening everywhere in retail – the blend of digital and physical. Digital presence now drives in-store traffic, smartphones are used as in-store shopping assistants, and in-store pickup and return are…

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