| | Estimated reading time: 8 minutes | AI, Automation, IFS Cloud, PSO
Markus Persson, IFS Global Telecom Industry Director, Shares his Insights and Reactions to the State of Service in Telecommunications 2023 Research

Emily Hackman, Telecommunications Industry Marketing Director, recently sat down with Markus Persson, the IFS Global Telecom Industry Director, to get…

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| | Estimated reading time: 4 minutes | Field Service Management, Manufacturing, PSO, Service Management
When Less is More: The Benefits of Planning and Scheduling Optimization (PSO) for Low-Volume Field Service Scenarios

In field service management, the effective planning and scheduling of resources play a crucial role in ensuring efficient operations and…

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| | Estimated reading time: 6 minutes | Customer Experience
The key to service profitability and business growth is workforce optimization

IFS Planning and Scheduling Optimization (PSO) is well known for driving down costs and increasing efficiency and throughput in field…

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| | Estimated reading time: 5 minutes | Customer Experience, Digital Transformation, Field Service Management, Service
How to Protect Your Moment of Service in the Face of the Skills Gap

The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…

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| | Estimated reading time: 7 minutes | Cloud, Digital Transformation, Manufacturing, Moment of Service, Service, Technology
Optimized service through transformative orchestration

Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…

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| | Estimated reading time: 3 minutes | Service
Preparing your Business to Capitalize on Best-in-Class Optimization

In service, there are no shortage of systems and processes occurring on the backend that would benefit from a more…

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| | Estimated reading time: 5 minutes | Customer Engagement, Service
IFS FSM 6: Delivering a superior experience….to everyone!

With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…

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| | Estimated reading time: 3 minutes | Service
Field service in focus: IFS and NEC bring FSM excellence to Japan

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…

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| | Estimated reading time: 5 minutes | Business Technology, Creativity & Innovation, IFS Labs, Service
A proven example of artificial intelligence in IFS business software
Artificial Intelligence

In the previous blogs, I have been talking about what artificial intelligence (AI) is and some of the hype and…

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