by   |    |   3 minutes  |  in Service Management

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing asset lifecycles, optimizing all processes and touch points, and delivering flawless customer service is a fundamental part of a company’s digital and business transformation strategy–plus having the ability to unlock new revenue streams. The growth…

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Artificial Intelligence

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, IFS Labs, Service Management

In the previous blogs, I have been talking about what artificial intelligence (AI) is and some of the hype and myths behind it. One of the observations was that for me, for IFS, AI is very much a means to a goal. It’s about applying to a very specific use case to deliver better results….

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