by   |    |   3 minutes  |  in Business Technology, Events, Strategy

If you had boots on the ground for the IFS World Conference in Barcelona, you are probably already aware that the quality of information presented – from keynote speakers like Ray Wang, IFS CTO Dan Matthews and Pranav Mistry as well as your fellow IFS customers – was very high. The caloric content of the…

Read more

by   |    |   3 minutes  |  in Events, Service Management

The 2013 IFS World Conference was a fantastic event, during which a number of future trends and challenges for service providers were discussed at length.  Here are my thoughts on three sessions I found particularly fascinating. The Perfect Storm of Change & the Internet of Things One of the conference themes (as relayed in this…

Read more