by   |    |   4 minutes  |  in Business Technology, Service Management

The simple act of returning products, parts and subcomponents back into inventory involves multiple steps and business entities—from the customer to your service organization, supply chain, receiving departments, subcontractors and even a repair depot operation. Not all software has the functionality to effectively manage reverse logistics which risks potential lost revenue, missed service-level agreements and…

Read more

Reverse Logistics

by   |    |   3 minutes  |  in Service Management

Reverse logistics is a hidden gem for organizations looking for the best ways to cut costs while improving the customer experience. The field service process is full of intricate components and supply chains that make up a service lifecycle and at the end, hopefully, a satisfied customer. But just as first-time-fix doesn’t get nearly the attention…

Read more

A quick view into the reverse logistics marketplace

by   |    |   3 minutes  |  in Events, Retail, Service Management, Supply Chain

There is no one model that defines the reverse logistics marketplace. After attending a couple of conferences regarding reverse logistics, I have had time to gather some thoughts about the people I had the opportunity to talk to and the presentations I had the opportunity to attend. One thing is pretty clear: there is no…

Read more