by   |    |   3 minutes  |  in Service Management

It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms settle on a boilerplate parts management solution and expect it to manage the dense cloud of inventory challenges that reverse logistics represents. Reverse logistics is much more than returns. For most service firms, it’s removing…

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Field Service Management 6 Launch

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Service Management, Strategy, Transform Your Business

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…

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by   |    |   4 minutes  |  in Business Technology, Service Management

The simple act of returning products, parts and subcomponents back into inventory involves multiple steps and business entities—from the customer to your service organization, supply chain, receiving departments, subcontractors and even a repair depot operation. Not all software has the functionality to effectively manage reverse logistics which risks potential lost revenue, missed service-level agreements and…

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Reverse Logistics

by   |    |   3 minutes  |  in Service Management

Reverse logistics is a hidden gem for organizations looking for the best ways to cut costs while improving the customer experience. The field service process is full of intricate components and supply chains that make up a service lifecycle and at the end, hopefully, a satisfied customer. But just as first-time-fix doesn’t get nearly the attention…

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A quick view into the reverse logistics marketplace

by   |    |   3 minutes  |  in Events, Retail, Service Management, Supply Chain

There is no one model that defines the reverse logistics marketplace. After attending a couple of conferences regarding reverse logistics, I have had time to gather some thoughts about the people I had the opportunity to talk to and the presentations I had the opportunity to attend. One thing is pretty clear: there is no…

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