Adding Artificial Intelligence

by   |    |   3 minutes  |  in Customer Engagement, Service Management

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and resources. Because of this, when an organization is ready to implement AI, it’s absolutely critical to identify how and when the new technology will deliver a return on investment. There are a number of ways…

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Labor valuation using the “Dark Side of the Moon”

by   |    |   4 minutes  |  in Finance, Strategy

Squaring the circle between valuing labor and adding value to labor is a key to unlocking pent-up potential in business and fostering business growth. But perhaps it needn’t be such a dilemma as a combination of strategy and HCM systems may just hold the answer. Sometimes, from obscure conversations, nuggets of wisdom are born. And…

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