| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Service, Transform Your Business
Tech Trends for Utilities: Our Reality is Now a Merged Reality
Remote Assistance Helps Service Delivery

We are seeing unprecedented change across the industry. The addition of a global pandemic layered on top of increasing natural…

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| | Estimated reading time: 1 minute | Service
How Long Does it take to Schedule 40,000 Service Tasks?
Service Tasks

So, how long does it take to schedule 40,000 service tasks? With IFS, you can adjust the schedules for tens…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
How will utilities survive? By truly embracing service
Service Utilities

The old utility model is under threat. Electric utility companies can fight back by doing what they were always designed…

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| | Estimated reading time: 4 minutes | IFS Cloud, Moment of Service, Service
Defining Your Moment of Service
Moment of Service

I’ve been in the industry long enough to understand that what drives exceptional businesses is often exceptional service. Service has,…

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| | Estimated reading time: 5 minutes | Manufacturing, Service
Industrial machines – a move to servitization and circularity
Servitization

The servitization megatrend is upon us. Industrial machine manufacturing companies are adding service revenue streams and changing their business models,…

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| | Estimated reading time: 4 minutes | Service
The Future of Service Software Flexibility Hinges on Containerization
Containerization

I have always been of the mind that the most important thing that software—any software—can do is to get out…

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| | Estimated reading time: 3 minutes | Service
Planning and Scheduling Optimization and Managing Your Carbon Footprint
Carbon Footprint

A few weeks back on The Future of Field Service, I wrote an article on the importance of proper parts management and reverse logistics for…

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| | Estimated reading time: 5 minutes | Service
Is there a Place for Field Service in Retail?
Retail Field Service

I am a creature of the retail world, having spent my young and early professional life in it, both directly…

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| | Estimated reading time: 4 minutes | Allgemeines, Service
What Does Better-Than-Desktop Service Mobility Look Like for Telco Companies?
Telco

The telecommunications profession isn’t what it used to be. With new entrants to legacy businesses, the encroachment of new technologies…

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| | Estimated reading time: 7 minutes | IFS Cloud, Service, Service Management
Three Predictions for How Service Emerges Stronger Than Ever in 2021
2021 Service Trends

In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…

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| | Estimated reading time: 3 minutes | Manufacturing, Service, Transform Your Business
Manufacturers: Does Your Mobile Strategy Leave Your Field Technicians Behind?
Service Management

Service companies generally agree that mobile operations have long-since reached a point of maturity in service. Well before smart devices,…

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| | Estimated reading time: 1 minute | Service Management, Transform Your Business
Making Service your Competitive Edge
Service Management

When people ask “What is Service Management?” the answers usually focus on the obvious: tracking, cataloging, and optimizing service operations…

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