by   |    |   4 minutes  |  in Business Technology

There are two aspects of business travel, especially on the long haul flights, I still enjoy. One is the hours without any inflow of e-mails or other communication. The second is the chance encounter with an interesting person. On my way to IFS development center in Colombo, Sri Lanka the other week I ended up next to bald middle aged lady wearing a turban. This will make for an interesting few hours I thought, and sure it did.

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by   |    |   2 minutes  |  in Business Technology, Creativity & Innovation

At last weeks IFS VIP event I asked for a volunteer to try one of our existing apps. In the back, a lady waved intensively and shouted “I want to try, I want to try”. I gave her my phone and in a single click she had authorized her first travel expense and purchase order – and she was so happy. When she had completed her very first travel expense, including a photo of a taxi receipt, she was literally dancing on the stage…

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by   |    |   4 minutes  |  in Business Technology

Yesterday I commented on the fact that the first thing I have realized in recent months discussions with customers and colleagues about what apps we should build for our enterprise applications suite, is what apps we should NOT build.

In all fairness I guess I should also explain what I have realized that customers DO want and what I think we should build.

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by   |    |   4 minutes  |  in Business Technology

Before the iPad when there was just the iPhone, BlackBerry and various Android smartphones, things were a lot easier. The phone was (and still is) the thing you always carried with you. In business it was used for sending messages and checking e-mails. On the phone we had apps, and these apps were designed for tasks you could do in a short space of time. For business use we were discussing apps to quickly review and approve purchases, to have a quick look at some KPI:s. Then came the iPad and confused us all.

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by   |    |   1 minute  |  in Business Technology

It has been predicted that within the next few years a quarter of the global workforce will be made up of mobile workers. Although the bulk of this growth will occur in traditional established markets, non-traditional markets will also show a significant increase in mobile workforce.

There are five key drivers behind the mobility revolution.

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by   |    |   2 minutes  |  in Business Technology

In software a good user experience requires excellent usability. On top of that it also needs an appealing visual design, high quality, good performance. But most importantly it needs “it”. The “it” that creates the “must have” and “love to use” desires.

And therein lays the problem. What really is “it”? How could we describe what we are looking for?

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The Cloud

by   |    |   3 minutes  |  in Business Technology

A couple of weeks ago I was moderating a lunch time discussion called “The cloud – myths and realities”. Invited key speakers were Graham Taylor who is the CEO of OpenForum Europe, and Mikael Bäck who is responsible for strategy and portfolio management for Ericsson’s fixed and mobile networks. Unlike cloud talk of late this discussion was refreshingly free from over-hyping, striking more of a “swings and roundabouts” tone.

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Field service management software

by   |    |   1 minute  |  in Business Technology, Service Management, Strategy

This blog post is brought to you by IFS’s Vice President Research and Development, Tom Bowe. I recently finished a large-scale IFS Field Service Management implementation in the UK and have been asked multiple times how I was able to successfully manage this complex, demanding project without having a heart attack. Here’s a look at the high-level…

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service parts management

by   |    |   2 minutes  |  in Business Technology, Service Management, Strategy

This field service management blog post is brought to you by IFS’s Vice President of Research and Development, Tom Bowe. Most service companies track inventory in the field to some degree and most can report cost variances and usage trends each month. Occasionally I run across service businesses that expense all of their field inventory,…

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