by   |    |   4 minutes  |  in Service Management

In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this second blog in the series we will take a look at the first of the buzzwords — ‘seamless’. It might seem a little counter intuitive, but a customer doesn’t care if their printer is working,…

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Touchscreen

by   |    |   3 minutes  |  in Service Management

CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer and that enables you to improve your customer service—and grow your bottom line. There are two important applications within an enterprise software suite—Field Service Management and Customer Relationship Management— that can no longer afford to…

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city skyline

by   |    |   2 minutes  |  in Service Management

It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence, cloud, IoT, customer-centric, omni-channel, personalization to name just a few—sometimes it can be difficult to determine which ones matter to your service organization. So I’ve narrowed down what I consider the most important, and the…

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Data Analysis Image

by   |    |   3 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS, 30 percent of product-oriented companies said they are already using IoT for field service to some extent – a few companies are even harnessing IoT data to automatically trigger work orders or technician dispatches. But…

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aircraft in hanger receiving efficient maintenance

by   |    |   4 minutes  |  in Aerospace & Defense, Service Management

The global aviation market may have just experienced its most profitable period ever. Yet, with mega airline mergers and acquisitions and the increased proliferation of low-cost carriers on both short- and long-haul flights, airlines are now having to focus their efforts on their bottom line – and that means their core business processes. One of…

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Mining Maintenance Costs

by   |    |   6 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Service Management

Activity in Australia’s mining sector is accelerating, auguring well for exports and the broader economy, according to economic forecaster and industry analyst, BIS Oxford Economics. But with maintenance costs forecast to increase nearly 60 percent over the next five years now is the time to invest in systems to keep expenditure under control. According to…

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IoT in action and why you should start

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Energy and Utilities, Service Management

How analysis of the Internet of Things (IoT) yields unexpected information. We recently installed solar panels on our house. For those of you that know me, I’m a bit of a technology enthusiast and I’ve been wanting to do this for quite some time. The salesman came with a great story about how good this…

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EAM and ERP: An increasingly critical partnership

by   |    |   6 minutes  |  in Asset Intensive, Business Technology, Manufacturing, Research, Service Management

Meet our guest author, Ted Rohm, Senior ERP Analyst at Technology Evaluation Centers (TEC) Ted Rohm is a Senior ERP Analyst at Technology Evaluation Centers (TEC). Ted covers the areas of enterprise resource planning (ERP), enterprise asset management (EAM), configure price quote (CPQ), supply chain management (SCM) and IT service management (ITSM), with a particular…

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