Artificial Intelligence

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, IFS Labs, Service Management

In the previous blogs, I have been talking about what artificial intelligence (AI) is and some of the hype and myths behind it. One of the observations was that for me, for IFS, AI is very much a means to a goal. It’s about applying to a very specific use case to deliver better results….

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Digital investments are key to the recovery of the mining industry

by   |    |   8 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Oil & Gas, Service Management, Strategy

Digital investments, new business models, digital twins and IoT empower mining companies to leverage industry recovery. After a tough couple of years, the recovery of the mining industry started in 2017, and now is the time to kick it into a higher gear and benefit from being an early mover. Digital investments and new charging…

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Q&A: Field service organizations and the need to optimize service models

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Research, Service Management, Strategy

Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A, I will ask Mark Brewer, service industry expert and Global Service Industry Director for Service Management at IFS, to shed some light on the industry’s need to optimize business service models. Meet our service industry expert Mark…

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asset lifecycle solution

by   |    |   7 minutes  |  in Asset Intensive, Business Technology, Construction and Contracting, Service Management, Strategy

By taking on service and asset management, construction and contracting companies can generate revenue across the total asset lifecycle. In this Q&A, Kenny Ingram, construction and contracting industry expert and Global Industry Director at IFS, answers questions on how companies can generate revenue by taking on service and asset management. Kenny has been with IFS…

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asset lifecycle solution

by   |    |   4 minutes  |  in Asset Intensive, Business Technology, Construction and Contracting, Service Management, Strategy

Construction companies are changing their business strategy and preparing for changes. How most companies are operating today The construction industry today is fragmented with a multi-tiered sub-contractor model being used to design and construct new assets. In addition, when the asset is commissioned and handed over, another set of contracts and contractors are involved in…

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Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

by   |    |   4 minutes  |  in Business Technology, Research, Service Management, Strategy

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and been frustrated if your items can’t be guaranteed to arrive the next day? Or perhaps you abandoned an action on your mobile device because it wasn’t quick or easy enough? This is the beast that…

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L’aviation civile, première industrie sur les projets de transformation digitale et d’innovation

by   |    |   3 minutes  |  in Aviation & Defense, Business Technology, Digital Transformation, Research, Service Management, Strategy

The fundamental shift from selling products to guaranteed outcomes has been aided by exponential technological growth over the last ten years. The concept of “Power-by-the-Hour” was invented by Rolls-Royce in 1962, which means it has been in play in the commercial aviation industry for more than 50 years. This program has reshaped the relationship between…

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Integrating field service management software

by   |    |   5 minutes  |  in Business Technology, Service Management

There are two central truths when it comes to enterprise resource planning (ERP) software. The first is that it is a long-term investment, and you don’t rip and replace what you have implemented unless it is absolutely necessary. The second is that no ERP will do everything, or everything well, and you need smart ways…

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2018 service industry trends

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Research, Service Management, Strategy

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organizations and equipping users to service their own assets are key trends impacting the service industry, predicts Mark…

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