In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…
Read MoreRead the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.
Field Service Buzzwords: ‘Seamless’
CRM + FSM = A 360 Degree View of the Customer
CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…
Read MoreField Service Buzzwords: A Blog Series
It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence,…
Read MoreOEMs vs MROs: 3 key differentiators for independent commercial aviation service providers
The global aviation market may have just experienced its most profitable period ever. Yet, with mega airline mergers and acquisitions…
Read MoreHow new technology and AI can control rising maintenance costs
Activity in Australia’s mining sector is accelerating, auguring well for exports and the broader economy, according to economic forecaster and…
Read MoreEAM and ERP: An increasingly critical partnership
Meet our guest author, Ted Rohm, Senior ERP Analyst at Technology Evaluation Centers (TEC) Ted Rohm is a Senior ERP…
Read MoreIFS: Accelerating growth in the long-term
The 2018 World Conference is all but done – but we’re finishing on a growth mindset. Learn how IFS can support your business growth, how WorkWave can bring the IFS ethos to smaller companies, and how Kyocera is making the journey to servitization.
Read MoreIFS Field Service Management upgrade best practices: Eickhoff customer story
Imagine trying to manage one-of-a-kind mining machinery miles underground, and wind turbine on hillsides or in the sea. Imagine an inventory of over 56 million parts. Well, IFS FSM managed it, and now Eickhoff are upgrading to FSM 5.7.
Read MoreThe rise of servitization and the industry’s “what’s next”
Live blog coverage from the IFS World Conference 2018 break-out session, “The rise of servitization and the industry’s ‘what’s next’.” Nowhere in…
Read MoreDrip feeding makes dynamic workforce management better – here’s how
Making the most of your workforce’s time is vital if you want to keep customers happy and hit SLAs. Here’s how FSM’s new drip feed functionality will make you even more efficient.
Read MoreCollaborate and engage across the service lifecycle in IFS Applications 10
Keeping customers means staying close to customers. IFS Applications 10 brings three new tools for keeping engagement tight, connected and continuous.
Read MoreService leaders: what kind of risk taker are you?
You’re at a party. A stranger approaches you with a coin held out in the palm of her hand. She…
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