by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Service Management

Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using agile development processes but it must also enable business process agility. Trending Initiatives: Servitizing Products & Productizing Services Most service business leaders I’ve met with recently are working on “servitization” or “productification” initiatives. I’m not sure…

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by   |    |   3 minutes  |  in Service Management

When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do they stop being “the next big thing” and are just perceived as “a big thing”? As I have argued before (most recently in Logistics Business IT Magazine), the Internet of Things (IoT) definitely belongs to…

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Auto Windscreens

by   |    |   3 minutes  |  in Business Agility, Service Management

Having been in the field service software industry for several years now, it is my passion helping field service organizations achieve service excellence. In July, I had the pleasure of visiting Auto Windscreens, one of our field service management customer’s headquarters, to see that for myself. Auto Windscreens is a leading automotive glass company based…

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by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Events, IFS Applications, Service Management

Today, at IFS’s World Conference in Boston, IFS announced significant product enhancements to its entire suite of enterprise service management solutions. With more than 250 service-focused attendees participating in the event, this announcement supports the overarching themes of agility and adaptability to change that encompass all of IFS’s offerings. IFS Enterprise Service Management provides optimized…

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IFS World Conference 2015

by   |    |   2 minutes  |  in Events, Service Management

Something big is brewing in Boston… and it’s not another Tea Party. This week IFS is hosting its annual World Conference in this lovely, historical city; an event that attracts some of the biggest and most successful organizations from all over the world to one place to learn more about the agile software that they operate…

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by   |    |   2 minutes  |  in Asset Intensive, Business Technology, IFS Radio Network, Service Management, Strategy

Internet of Things (IoT) is the latest three-letter acronym (TLA) in an industry that loves to come up with new TLAs for use in our prodigious streams of hyperbole-laden marketing collateral. And David Essex of TechTarget, one of the more astute enterprise software journalists out there is not afraid to call a spade a spade….

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by   |    |   4 minutes  |  in Service Management

Gartner has just released its latest Magic Quadrant for Field Service Management, and we’re thrilled to be identified as a ‘leader.’ All the investment – as well as blood, sweat and tears – to offer our customers what we believe is the best Enterprise Service Management solution in the market has been recognized in one…

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by   |    |   2 minutes  |  in Service Management

It’s that time of year again, with the holiday season fast approaching.  It’s a good time to reflect and think about what we are thankful for.  In Chicago, a wonderful organization called the Chicago Thanksgiving Basket Brigade builds and hand delivers Thanksgiving baskets with food essentials for Turkey Day to families in need around the Chicago…

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