2018 service industry trends

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Research, Service Management, Strategy

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organizations and equipping users to service their own assets are key trends impacting the service industry, predicts Mark…

Read more

In 2018 retailers will look to innovative store concepts, Blockchain and supply chain transformation

by   |    |   6 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Research, Retail, Strategy, Supply Chain

Digital is everywhere in retail today. The threat from more agile, internet-based companies continues to drive traditional players to try innovative new approaches. Over the next year, we will see innovative in-store education centers, more “endless aisles” concepts and Blockchain for sustainability at the top of the retailers´ agendas. These are the 2018 retail industry trends…

Read more

2018 construction industry trends

by   |    |   6 minutes  |  in Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Research, Strategy

Factories in flat-packs and homes built in factories—modular construction will build new momentum in 2018. However, the construction industry is battling with significant skills shortages and must manage increasing globalization. These are the three industry predictions for 2018 from Kenny Ingram, Global Industry Director of Construction and Contracting at IFS. Trend #1 Skills shortages will…

Read more

Is unified commerce putting the customer experience back on center stage as it should be?

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Research, Retail, Strategy

In these days of fake news, there is a tendency to dramatize the fact that change is constant and occurs gradually but happens suddenly. I would like to shed some light on the retail apocalypse, the digital revolution within retail and the fact that the industry will never be the same again…ever. Is this true?…

Read more

Modular and offsite construction: evolution or revolution?

by   |    |   6 minutes  |  in Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Manufacturing, Strategy

Modular offsite construction has been around for many years, but is it about to really take-off? There has been a lot of activity over the last 12 months that suggests this evolution may become a revolution, one that will drastically transform the construction industry. Key challenges and opportunities for the construction industry November 21-22, 2017,…

Read more

Q&A: Why manufacturers are moving to service-based business models

by   |    |   5 minutes  |  in Business Technology, Manufacturing, Research, Strategy

Expert advice on how manufacturers can provide services and solutions that supplement their traditional product offerings. In this Q&A, I ask our industrial manufacturing industry expert, Antony Bourne, to answer six questions on how manufacturers can benefit from service-based business models. Meet our industrial manufacturing industry expert As the Vice President of Global Industry Sales…

Read more

A day in the life of Kenny the production planner

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Process Manufacturing, Strategy

Production planning is never easy, but do you have a thought for those in food and beverage where nothing is ever straightforward? This is the story of Kenny, a production planner who I once met, and number one in a three-part series of stories. Kenny the planner – Specialty Peppery Salads (SPS) Thursday PM Kenny…

Read more

Playing the supporting role: military in-service support moves forward with next-generation equipment

by   |    |   4 minutes  |  in Aerospace & Defense, Strategy

Introducing a new asset into a military force used to be simple. Manufacturers made the equipment, the military bought and maintained it and, when it became obsolete, they invested in a new asset. But today, many military organizations don’t maintain their own equipment. Instead, they are choosing to outsource equipment maintenance to OEMs or third-party…

Read more

What you need to know about quality assurance and management for the automotive industry

by   |    |   2 minutes  |  in Automotive, Business Technology, Strategy

Quality can be defined as “fitness for use as defined by the customer.” A quality product or service contributes to customer satisfaction; poor quality means ­dissatisfied customers. In today’s competitive marketplace, the process of controlling internal and external quality processes has become increasingly important and more complex for all ­companies. Especially in the automotive industry,…

Read more

Service Industry Expert Podcast

by   |    |   1 minute  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Research, Service Management, Strategy

IFS Radio Network podcast: how service companies can use technology to improve and enhance their customer experience. 32% of field service organizations (FSOs) are failing to attain at least 80% customer satisfaction, according to a recent research study by Raconteur Custom Publishing on digital change in the service industry. Why? Because the use of technology,…

Read more