Sarah 7004_blog

by   |    |   3 minutes  |  in Business Agility, Customer Engagement, Service Management, Transform Your Business

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers to take control of their service experiences is only going to increase. I spoke recently with Aly Pinder Jr, Program Director, Service Innovation…

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4338_50065

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Strategy, Transform Your Business

As we move into the new year the current industry climate in the UK is one of deep uncertainty. In the past week I have spoken with two UK business leaders who are delaying purchasing decisions in 2019 because of Brexit speculation. But Brexit isn’t the only pressure UK industries currently face. In 2017 the…

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Christian 7001_blog

by   |    |   4 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Mobility, Service Management, Strategy, Transform Your Business

If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the next five years, to around $5 billion.  That growth is being driven by businesses putting strategic emphasis on selling long-term services and guaranteed ‘outcomes’, as well as hikes in consumer expectations around service quality and…

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Field Service Management 6 Launch

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Service Management, Strategy, Transform Your Business

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…

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by   |    |   3 minutes  |  in Transform Your Business

The naval support chain is getting bigger. Just consider the scale of the US Navy. The 250+ strong fleet contains everything from the massive Nimitz-class aircraft carrier, which stretches more than 1,000 feet, to the nuclear-powered Virginia-class submarines whose time at sea is only limited by food and maintenance requirements. And over the next 30…

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by   |    |   4 minutes  |  in Business Technology, Digital Transformation, Manufacturing, Process Manufacturing, Transform Your Business

Artificial intelligence (AI). Internet of Things (IoT). Augmented reality (AR). These are the technologies companies in the industries IFS serves want to implement because they can transform their businesses. These two- and three-letter acronyms (TLAs) are what most of us think about when someone utters the words ‘digital transformation’. While AI, IoT and AR are…

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by   |    |   4 minutes  |  in Creativity & Innovation, Digital Transformation, Manufacturing, Transform Your Business

Businesses are constantly told they will go broke if they do not digitally transform and quickly, but for manufacturers it’s not quite as simple. If production goes down even for a day, the impact can be irreversible, with potentially millions in revenue lost. From an ergonomic, economic and environmental perspective, smart factories are heralded as…

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Q&A: How commercial aviation companies can overcome today’s MRO challenges

by   |    |   4 minutes  |  in Aerospace & Defense, Business Technology, Creativity & Innovation, Strategy, Transform Your Business

In this Q&A with industry expert Graham Grose, Vice President and Industry Director at IFS, he answers questions on how commercial aviation companies can overcome today’s maintenance, repair and overhaul (MRO) challenges. Graham is responsible for supporting all IFS business development within the aviation and defense industry, together with associated industry marketing and overall product…

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Q&A: Will construction companies be able to keep pace with demand?

by   |    |   6 minutes  |  in Business Technology, Construction and Contracting, Creativity & Innovation, Strategy, Transform Your Business

In this Q&A, Kenny Ingram, construction and contracting industry expert and Global Industry Director at IFS, answers questions on whether or not construction companies will be able to keep up with demand, along with valuable suggestions for doing so. Kenny has been with IFS for more than 16 years and has worked in the business…

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