Contact center agents

by   |    |   2 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Mobility, Service Management, Strategy

Earlier today, a press release went live announcing IFS’s acquisitions of mplsystems Limited and Field Service Management Limited. These investments demonstrate not only that IFS is committed to the Service sector, but also that the company has a real appetite to further extend its leadership position in the market. But why did IFS acquire these…

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servitization of the field service industry

by   |    |   4 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management, Strategy

The field service management landscape is changing and it’s powered by servitization. Enterprise organizations across multiple industries are embracing servitization as a natural next step in transformative business. With profit margins reducing and operating costs rising in our rapidly changing, technologically charged world, embracing new ways of doing business is a clear strategic move. Servitization…

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