Service Industry Expert Podcast

by   |    |   1 minute  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Research, Service Management, Strategy

IFS Radio Network podcast: how service companies can use technology to improve and enhance their customer experience. 32% of field service organizations (FSOs) are failing to attain at least 80% customer satisfaction, according to a recent research study by Raconteur Custom Publishing on digital change in the service industry. Why? Because the use of technology,…

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field service technicians

by   |    |   4 minutes  |  in Service Management, Strategy

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who hits the mute button on your customer. It’s easy to fall into today’s technology trap. The customer reports a symptom, assumes you know the resolution and that you’ll be able to walk right in and…

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Enterprise operational intelligence for construction & contracting

by   |    |   1 minute  |  in Business Technology, Construction and Contracting, Digital Transformation, Strategy

How do you take your business’s operational intelligence to the next level? This video will show you how. What is IFS EOI? This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why IFS EOI is more than the sum of its…

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