Using facilities management technology to meet rising service demands

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management

Satisfaction and success can be ever-moving targets. Once a milestone is reached, in business or personal endeavours, we set new goals, new expectations and new benchmarks. In competitive markets, excellent service quickly becomes the new normal. Unlike years gone by, business customers are more educated, savvy and empowered in the buying process. They are spoilt…

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Is IT policy a speed bump on the way to EAM software mobility?

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Mobility

What is keeping you from the benefits of mobile enterprise asset management in your plant? As Plant Services magazine contributor Sheila Kennedy points out, it was not long ago that maintenance technicians would print work orders, complete tasks and then, at the end of their shift, enter the details on work performed, parts consumed and…

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mobile applications for field service management

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy

A mobile application that’s configured to your business needs may be exactly what your field technicians need so that they’re more productive. Let’s face it, your field technicians need to generate revenue. To generate revenue, you need to get the right technicians to a customer site as quickly as possible—and with the right parts necessary…

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Digital Transformation

by   |    |   4 minutes  |  in Business Agility, Business Technology, Manufacturing, Mobility, Process Manufacturing, Strategy

The power of digital transformation is so strong that it can change an entire industry. Companies that change the way an industry does business on the foundation of digital technologies are called digital disruptors. Netflix, Spotify, Airbnb, Uber and Alibaba are digital disruptors. Digital transformation refers to how companies leverage digital technologies to change a…

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Software Capabilities

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Service Management

Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using agile development processes but it must also enable business process agility. Trending Initiatives: Servitizing Products & Productizing Services Most service business leaders I’ve met with recently are working on “servitization” or “productification” initiatives. I’m not sure…

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mcommerce

by   |    |   2 minutes  |  in Retail, Strategy

For the discerning consumer, there are few things as off-putting as a retailer who doesn’t get them. Personalized advertising of items that are of little-to-no interest to the customer, or the failure to cater to the users’ device of choice is capable of driving customers away from the (virtual or physical) checkout, vowing never to…

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Shopping

by   |    |   5 minutes  |  in Retail

Rumor has it that more smartphones are present in the world today than toothbrushes – a horrifying thought – and an estimated 83 percent of internet usage will be through mobile devices, according to Deloitte. It’s also estimated that a projected 65 percent of the global population will be using a mobile phone this year….

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Aerospace

by   |    |   3 minutes  |  in Aviation & Defense

Any ‘new’ technology has to reduce complexity and workload for military and aviation operators. With the buzz around the release of Android Wear and the impending arrival of the “iWatch”, it looks as if wearable devices are going to meet the predictions of being the next widely adopted form of consumer technology – Gartner for…

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