Advanced Analytics for the Service Industry

by   |    |   5 minutes  |  in Business Technology, Digital Transformation, Research, Service Management, Strategy

When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a clear competitive edge. It isn’t a new revelation that being a data-driven organization can mean the difference between owning market share and being a laggard. But for service organizations globally, this resonates at an even…

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field service management

by   |    |   3 minutes  |  in Business Technology, Service Management

The survival and growth of a service organization are dependent upon its customer-focus and the right field service management software. You know the age old saying, behind every great man is a great woman? The phrase itself is controversial, but it can be applied to field service if you think of it in the right…

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SP podcast image

by   |    |   1 minute  |  in Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Service Management

IFS Radio Network podcast: Service providers are undergoing digitization and here’s what’s next for the industry. Digital transformation as a whole is impacting every industry, every business, worldwide. Its impact on business includes new opportunities, new challenges and unbelievable benefits. For service providers, in particular, customers are benefiting as well. With each passing day, the…

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by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

More and more, service provider companies are figuring out how to digitize service and it will improve our lives in the not-so-distant future. When I go home after work, the last thing I want to do is get back on the computer (maybe I’m getting old). Regardless, things turned ugly last night. My daughter’s heated…

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Meeting

by   |    |   3 minutes  |  in Business Agility, Business Technology, Service Management

A surprising number of companies are replacing their service automation software (not IFS’s)  that they just selected last year! After hearing about the high number of implementation reboots around the world, I decided to collaborate with IFS marketing to produce a white paper on the subject of software selection for enterprise service management (ESM). My…

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Software Capabilities

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Service Management

Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using agile development processes but it must also enable business process agility. Trending Initiatives: Servitizing Products & Productizing Services Most service business leaders I’ve met with recently are working on “servitization” or “productification” initiatives. I’m not sure…

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Field-service-project-manager

by   |    |   2 minutes  |  in Service Management

Ask anyone responsible for dispatching field service technicians how hard their job is, and you will get one of two polar opposite reactions. They will all confirm that it is a high-pressure environment; caught, as they are, between the needs of the field force, the company management and ever more demanding customers. Those that are new to the role will also tell you it is fiendishly hard, while experienced dispatchers will assure you how straightforward it is.

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