servitization of the field service industry

by   |    |   4 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management, Strategy

The field service management landscape is changing and it’s powered by servitization. Enterprise organizations across multiple industries are embracing servitization as a natural next step in transformative business. With profit margins reducing and operating costs rising in our rapidly changing, technologically charged world, embracing new ways of doing business is a clear strategic move. Servitization…

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The servitization of the oil and gas service industry

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Oil & Gas, Research, Service Management, Strategy

Oil and gas organizations are embracing servitization and leveraging technology to increase profit margins and core service offerings. In general, as the macroeconomic situation takes a turn for the worse in a given industry, changes are bound to happen at a faster pace than when times were good. A new and leaner industry will certainly…

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mobile applications for field service management

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy

A mobile application that’s configured to your business needs may be exactly what your field technicians need so that they’re more productive. Let’s face it, your field technicians need to generate revenue. To generate revenue, you need to get the right technicians to a customer site as quickly as possible—and with the right parts necessary…

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field service technicians

by   |    |   4 minutes  |  in Service Management, Strategy

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who hits the mute button on your customer. It’s easy to fall into today’s technology trap. The customer reports a symptom, assumes you know the resolution and that you’ll be able to walk right in and…

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2016 MOBILE STAR AWARDS

by   |    |   2 minutes  |  in Business Technology, Service Management

The 15th annual Mobile Star Awards, which recognizes the best mobile products of the year, is hosted by MobileVillage, a market and solution development company dedicated to advancing mobile technology in a wide range of industries. Mobility is essential in every aspect of life, especially in the field service management (FSM) industry. That’s why IFS…

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Enterprise operational intelligence for service providers

by   |    |   2 minutes  |  in Business Agility, Business Technology, Digital Transformation, Service Management, Strategy

Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers licensing offices and many other such contracts. What is IFS EOI? This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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The 4 IT trends fueling the oil and gas industry in 2017

by   |    |   6 minutes  |  in Asset Intensive, Business Agility, Business Technology, Finance, Oil & Gas, Research, Service Management, Strategy

In an industry where there are still few capital projects being initiated following the 2014 price collapse, and pressure on any new project to deliver cost effectiveness and to stay ahead of schedule, IT is continuing to be a key enabler for upstream oil and gas companies. The industry considers digitalization as the way for…

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3 ways the changing field service management landscape is powering servitization

by   |    |   4 minutes  |  in Business Technology, Research, Service Management

On the heels of being shortlisted for Field Service Management by Constellation Research, we explore how field service management has changed with growing demand and the rise of servitization. When I first started working in the field service management (FSM) space seven years ago, the industry landscape looked much different than it does today. Field…

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