Service Industry Expert Podcast

by   |    |   1 minute  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Research, Service Management, Strategy

IFS Radio Network podcast: how service companies can use technology to improve and enhance their customer experience. 32% of field service organizations (FSOs) are failing to attain at least 80% customer satisfaction, according to a recent research study by Raconteur Custom Publishing on digital change in the service industry. Why? Because the use of technology,…

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Leveraging digital transformation to improve customer service

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Research, Service Management, Strategy

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation appears to be both a blessing and curse to the field service industry. The downside to digital revolution? Customer expectation rises as new technology makes a consumer’s life easier. But fundamentally, a service organization strives…

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Internet of Things (IoT)

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Digital Transformation, Manufacturing, Research, Service Management, Supply Chain

According to a primary research study of 200 IoT decision makers with industrial companies, about 85 percent of them collect data from sensors on their equipment or equipment they install at customer sites. Industrial companies may be further along with the Internet of Things (IoT) than most other companies because they have, since the 1970s,…

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How businesses truly feel about digital change & transformation

by   |    |   2 minutes  |  in Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Engineering and Infrastructure, Manufacturing, Mobility, Oil & Gas, Research, Service Management, Strategy

Digital transformation can mean different things to different people, making it difficult to know when you have achieved it. However, the answer to this conundrum is that you will never achieve it since it’s constantly evolving. To see what companies are thinking about today in regards to digital transformation and how it is currently being…

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The new reality: Can augmented reality solve the military MRO labor shortage?

by   |    |   3 minutes  |  in Aviation & Defense, Business Technology, Service Management, Strategy

The virtual and augmented reality (AR) business is booming – one report predicts the market for the technologies will be worth over $165bn by 2024. Once seen as a gaming technology, augmented reality is now starting to enter the defense sector with big potential – witness the Dismounted Soldier Training System, the first ever fully…

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by   |    |   6 minutes  |  in Asset Intensive, Business Agility, Business Technology, Finance, Oil & Gas, Research, Service Management, Strategy

In an industry where there are still few capital projects being initiated following the 2014 price collapse, and pressure on any new project to deliver cost effectiveness and to stay ahead of schedule, IT is continuing to be a key enabler for upstream oil and gas companies. The industry considers digitalization as the way for…

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IFS Podcast

by   |    |   0 minutes Less than a minute  |  in Business Technology, Energy and Utilities, IFS Radio Network, Mobility, Oil & Gas, Service Management

Slap on those earbuds, hit play, and get the latest on what IFS has going on in these exciting industries! IFS Applications is a better choice than competing enterprise software products for project-based, service-focused and asset-centric industries. In this month’s episode of the IFS Radio Network podcast series, we review recent customer news in sectors…

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by   |    |   2 minutes  |  in Service Management

No… and yes. After-market customer service is a critical component of long-term commercial and business success. And today more than two-thirds of employees work in the service sector. But, yes lots of time is wasted in the inefficient delivery of service. Let me explain.

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Mobile Workforce Performance

by   |    |   1 minute  |  in Mobility, Service Management

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and rising operational costs. As a service leader, you need clear, actionable advice on how to make your mobile workforce more efficient in getting the right technician to the right place at the right time with…

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Field service management software

by   |    |   1 minute  |  in Business Technology, Service Management, Strategy

This blog post is brought to you by IFS’s Vice President Research and Development, Tom Bowe. I recently finished a large-scale IFS Field Service Management implementation in the UK and have been asked multiple times how I was able to successfully manage this complex, demanding project without having a heart attack. Here’s a look at the high-level…

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