How businesses truly feel about digital change & transformation

by   |    |   2 minutes  |  in Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Engineering and Infrastructure, Manufacturing, Mobility, Oil & Gas, Research, Service Management, Strategy

Digital transformation can mean different things to different people, making it difficult to know when you have achieved it. However, the answer to this conundrum is that you will never achieve it since it’s constantly evolving. To see what companies are thinking about today in regards to digital transformation and how it is currently being…

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The new reality: Can augmented reality solve the military MRO labor shortage?

by   |    |   3 minutes  |  in Aviation & Defense, Business Technology, Service Management, Strategy

The virtual and augmented reality (AR) business is booming – one report predicts the market for the technologies will be worth over $165bn by 2024. Once seen as a gaming technology, augmented reality is now starting to enter the defense sector with big potential – witness the Dismounted Soldier Training System, the first ever fully…

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by   |    |   6 minutes  |  in Asset Intensive, Business Agility, Business Technology, Finance, Oil & Gas, Research, Service Management, Strategy

In an industry where there are still few capital projects being initiated following the 2014 price collapse, and pressure on any new project to deliver cost effectiveness and to stay ahead of schedule, IT is continuing to be a key enabler for upstream oil and gas companies. The industry considers digitalization as the way for…

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by   |    |   2 minutes  |  in Service Management

No… and yes. After-market customer service is a critical component of long-term commercial and business success. And today more than two-thirds of employees work in the service sector. But, yes lots of time is wasted in the inefficient delivery of service. Let me explain.

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by   |    |   1 minute  |  in Service Management

I’ve been around the service industry a long time, over 25 years. I have been able to see hundreds of service operations, servicing a wide, wide variety of products – blood analyzers, medical imaging equipment, overhead doors, coin counting machines, silicon wafer producing machines, copiers and many others. I am amazed and impressed at the…

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