by   |    |   2 minutes  |  in Business Technology, Research

Determining the return on investment (ROI) of enterprise software is never easy. The sheer number of parts of the organization ERP software touches mean that measuring ROI requires a heavy investment in time, a certain amount of intellectual rigor and extensive cooperation from the end user company. In determining ROI, Forrester relies on its own…

Read more

by   |    |   3 minutes  |  in Business Technology, Mobility, Research, Strategy

Can the enterprise provide access to corporate data while retaining control over access from multiple devices, over some of which it has limited control? Is the ROI worth the effort and cost entailed in securing mobile access? And what are enterprises doing today to address these key issues? We asked 200 CIOs in the UK for their attitudes.

Read more

by   |    |   2 minutes  |  in Research, Service Management

Field service management (FSM) operations are facing unprecedented pressure from competitors and increasingly demanding customers. At the same time advances in technology are set to have a profound effect on field service, such as the increasing adoption of enterprise mobility, schedule optimization tools and Software-as-a-Service (SaaS).

Read more

by   |    |   5 minutes  |  in Research, Service Management

Today, most enterprise software runs on servers at a business’ premises. Of course a growing percentage of solutions like customer relationship management (CRM) or even enterprise resource planning (ERP) applications are delivered from the cloud. Sometimes they are even sold not through a perpetual license, but as as a subscription service or from the cloud.

Read more

by   |    |   5 minutes  |  in Asset Intensive, Research

How do you access enterprise software from mobile devices while doing maintenance work and other asset management activities?

It’s a question we recently asked executives at industrial companies with more than $50 million in annual revenue and have some involvement with enterprise software selection. We heard some surprising answers…

Read more

field service technicians

by   |    |   1 minute  |  in IFS Radio Network, Research, Service Management

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased confidence in the direction of their business and 90% are forecasting growth within the next 12 months. Economic turmoil has, in fact, raised the importance of service as organizations look for their service businesses to…

Read more