Corporate Social Responsibility

by   |    |   4 minutes  |  in Asset Intensive, Automotive, Aviation & Defense, Construction and Contracting, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Oil & Gas, Process Manufacturing, Research, Retail, Service Management, Strategy, Supply Chain

No time like the present… or maybe tomorrow. Have you seen that comic where a medieval king in full armor turns down a machine gun salesman with the words “No thanks, I have to prepare for battle.”? It’s a nod to all those companies who are too busy doing their day-to-day to plan for the…

Read more

Field service management software post-implementation

by   |    |   3 minutes  |  in Business Technology, Service Management

Study offers a peek behind the kimono of post-implementation reality. Nothing is ever as we think it’s going to be. Being an adult, getting married or earning that degree or promotion, we think all of these things will be transformational, and they are, but not as we had imagined or hoped. Implementing field service management…

Read more

workforce management software

by   |    |   4 minutes  |  in Business Technology, Mobility, Service Management, Strategy

Technology is a great enabler for growing businesses. It helps break down barriers, which allow companies to compete on levels that traditionally were much harder to penetrate due to their competitor’s strong held points of differentiation. However, while technology opens the door for your business to become more competitive, it also does the same for…

Read more

IoT Business Connector

by   |    |   1 minute  |  in Applications 9, Asset Intensive, Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Finance, IFS Labs, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Retail, Service Management, Supply Chain

How IFS Applications and the IoT Business Connector provide an agile, connected business environment. IFS IoT Business Connector launched At the IFS World Conference 2016, IFS’s Chief Technology Officer, Dan Matthews, announced the launch of the IFS IoT Business Connector. At the time, the Early Adopter Testing Program had just started. Now just a few…

Read more

servitization of the field service industry

by   |    |   4 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management, Strategy

The field service management landscape is changing and it’s powered by servitization. Enterprise organizations across multiple industries are embracing servitization as a natural next step in transformative business. With profit margins reducing and operating costs rising in our rapidly changing, technologically charged world, embracing new ways of doing business is a clear strategic move. Servitization…

Read more

How to use advanced analytics to benefit from your big data

by   |    |   2 minutes  |  in Applications 9, Asset Intensive, Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Finance, IFS Labs, IFS Radio Network, Manufacturing, Oil & Gas, Process Manufacturing, Research, Retail, Service Management, Strategy, Supply Chain

IFS Radio Network podcast: How IT professionals and business leaders can use and benefit from the game-changing power of advanced analytics. It has been reported by the International Data Corporation (IDC) that the market for worldwide business analytics and big data technology services will grow to a whopping $200 billion by 2020. But why? And what does…

Read more

The servitization of the oil and gas service industry

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Oil & Gas, Research, Service Management, Strategy

Oil and gas organizations are embracing servitization and leveraging technology to increase profit margins and core service offerings. In general, as the macroeconomic situation takes a turn for the worse in a given industry, changes are bound to happen at a faster pace than when times were good. A new and leaner industry will certainly…

Read more

preventative maintenance software

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Mobility, Service Management

Every business and industry love using abbreviations and acronyms. Some are more memorable than others are, and there is one I was told early in my career that has stuck with me: the five Ps. The 5 Ps: Proper Preparation Prevents Poor Performance Writing these words instantly takes me back to a time when management…

Read more

mobile applications for field service management

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy

A mobile application that’s configured to your business needs may be exactly what your field technicians need so that they’re more productive. Let’s face it, your field technicians need to generate revenue. To generate revenue, you need to get the right technicians to a customer site as quickly as possible—and with the right parts necessary…

Read more

field service technicians

by   |    |   4 minutes  |  in Service Management, Strategy

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who hits the mute button on your customer. It’s easy to fall into today’s technology trap. The customer reports a symptom, assumes you know the resolution and that you’ll be able to walk right in and…

Read more