preventative maintenance software

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Mobility, Service Management

Every business and industry love using abbreviations and acronyms. Some are more memorable than others are, and there is one I was told early in my career that has stuck with me: the five Ps. The 5 Ps: Proper Preparation Prevents Poor Performance Writing these words instantly takes me back to a time when management…

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mobile applications for field service management

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy

A mobile application that’s configured to your business needs may be exactly what your field technicians need so that they’re more productive. Let’s face it, your field technicians need to generate revenue. To generate revenue, you need to get the right technicians to a customer site as quickly as possible—and with the right parts necessary…

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field service technicians

by   |    |   4 minutes  |  in Service Management, Strategy

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who hits the mute button on your customer. It’s easy to fall into today’s technology trap. The customer reports a symptom, assumes you know the resolution and that you’ll be able to walk right in and…

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4 reasons you might be avoiding IoT-themed blogs like this one

by   |    |   6 minutes  |  in Applications 9, Asset Intensive, Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Energy and Utilities, Engineering and Infrastructure, IFS Labs, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Research, Retail, Service Management, Supply Chain

With so much information about IoT out there, you may feel reluctant about reading this blog post – but don’t. This is one you’ll be happy you read. Do you remember where you were or what you were doing the first time the term ‘Internet of Things’ caught your attention? I do. I was sitting…

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2016 MOBILE STAR AWARDS

by   |    |   2 minutes  |  in Business Technology, Service Management

The 15th annual Mobile Star Awards, which recognizes the best mobile products of the year, is hosted by MobileVillage, a market and solution development company dedicated to advancing mobile technology in a wide range of industries. Mobility is essential in every aspect of life, especially in the field service management (FSM) industry. That’s why IFS…

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IFS makes Silicon Review’s 50 Best Workplaces of the Year

by   |    |   4 minutes  |  in Applications 9, Asset Intensive, Automotive, Aviation & Defense, Business Technology, Construction and Contracting, Energy and Utilities, Engineering and Infrastructure, Finance, Manufacturing, Oil & Gas, Process Manufacturing, Research, Retail, Service Management, Supply Chain

At IFS, we often talk about providing enterprise software to customers to help them get closer to their business as well as making them agile so they can rapidly capitalize on change. This statement is meant to stimulate support and ongoing commitment and serves as a cornerstone for IFS. Because this statement resonates with employees,…

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Enterprise operational intelligence for service providers

by   |    |   2 minutes  |  in Business Agility, Business Technology, Digital Transformation, Service Management, Strategy

Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers licensing offices and many other such contracts. What is IFS EOI? This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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The 4 IT trends fueling the oil and gas industry in 2017

by   |    |   6 minutes  |  in Asset Intensive, Business Agility, Business Technology, Finance, Oil & Gas, Research, Service Management, Strategy

In an industry where there are still few capital projects being initiated following the 2014 price collapse, and pressure on any new project to deliver cost effectiveness and to stay ahead of schedule, IT is continuing to be a key enabler for upstream oil and gas companies. The industry considers digitalization as the way for…

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