Latest posts

by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Manufacturing

I can’t help but feel inspired after a day of inspirational presentations and conversations with manufacturing companies, including ABB, Atlas Copco, and BillerudKorsnäs who were all amongst the speakers at the Industri 4.0 event, covering digitalization, AI and IoT. I want to share with you my key take-aways from the event. As Björn Jonsson from…

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Integrating AI

by   |    |   2 minutes  |  in Customer Engagement, Service Management

When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and robotics into the omni-channel experience that you’ve already developed. It doesn’t mean that you need to change everything about the customer experience just because you’re implementing new capabilities. In fact, implementing robotics and artificial intelligence…

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by   |    |   3 minutes  |  in Automotive, Manufacturing

The automotive industry is already in the middle of huge market change. Cars and commercial vehicles are getting smarter, and global production continues to rise in almost every major geography – more than 80 million passenger cars were produced in 2017. These two factors are having a huge influence on how manufacturers design, build and…

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by   |    |   5 minutes  |  in Creativity & Innovation, IFS Labs

Well, at least I don’t believe that. They will definitely change the how we work or, even better, how we work and learn. The aging workforce I wrote this blog on my 40th birthday…and in the older definitions the “aging workforce” was defined as working individuals aged 40 years or older. However, living and working…

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by   |    |   4 minutes  |  in Business Technology, Service Management

The simple act of returning products, parts and subcomponents back into inventory involves multiple steps and business entities—from the customer to your service organization, supply chain, receiving departments, subcontractors and even a repair depot operation. Not all software has the functionality to effectively manage reverse logistics which risks potential lost revenue, missed service-level agreements and…

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by   |    |   3 minutes  |  in Energy and Utilities

In these turbulent times who can really tell if the oil price recovery can be sustained, with sanctions, on-going trade wars, natural disasters and confusion around government policy concerning the off-shore industry’s long-term viability? What we do know is that companies operating in this sector today need to be ever more efficient and aware of…

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by   |    |   3 minutes  |  in Service Management

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing asset lifecycles, optimizing all processes and touch points, and delivering flawless customer service is a fundamental part of a company’s digital and business transformation strategy–plus having the ability to unlock new revenue streams. The growth…

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by   |    |   4 minutes  |  in Manufacturing, Supply Chain

In a couple of previous blog posts we have looked at the ideas of DDMRP and examined the five steps of the planning process. The intention with this blog post is to discuss how DDMRP relates to other planning solutions, how they can co-exist and how DDMRP differentiate itself from other well-known concepts. DDMRP has…

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by   |    |   3 minutes  |  in Service Management

Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those of you reading this that aren’t familiar with my background, I’ve spent the past decade as the Editor in Chief of Field Technologies. I developed Field Technologies to provide guidance for service organizations on how…

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