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Service Buzzword Cloud Header

by   |    |   4 minutes  |  in Service Management

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key to helping your organization grow. Cloud enables an organization to grow and scale, respond to cyclical service patterns and move to a more secure, safer environment. Cloud will also help your organization adopt key service…

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construction header

by   |    |   3 minutes  |  in Construction and Contracting

It’s an interesting time for the construction industry. Historically construction has had a reputation for moving slowly when it comes to adopting modern technology, but recently that’s not what I’ve noticed in the field. The construction industry is at a turning point, looking to overcome its long-time challenges by adopting new technology. REVERSING STAGNANT PRODUCTIVITY…

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IoT Header

by   |    |   3 minutes  |  in Service Management

Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss a key buzzword for 2018 that impacts everything from machine learning, artificial intelligence (AI), virtual collaboration, predictive maintenance, digital supply chain and more! The Internet of Things (IoT) is changing our world and will be…

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evolution

by   |    |   3 minutes  |  in Business Agility, Business Technology, Digital Transformation, Strategy

Talent management is more than just training and appraisals. To support business excellence your talent management systems and processes must provide the mechanisms to achieve the right level of skills at the right time. The importance of talent management in modern business We live in a technology supported world, where robotic automation, artificial intelligence and…

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by   |    |   4 minutes  |  in Service Management

In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this second blog in the series we will take a look at the first of the buzzwords — ‘seamless’. It might seem a little counter intuitive, but a customer doesn’t care if their printer is working,…

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Touchscreen

by   |    |   3 minutes  |  in Service Management

CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer and that enables you to improve your customer service—and grow your bottom line. There are two important applications within an enterprise software suite—Field Service Management and Customer Relationship Management— that can no longer afford to…

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communication

by   |    |   3 minutes  |  in Business Agility, Business Technology, Digital Transformation, Finance, Strategy

Corporate performance management can help your business deliver its strategy and drive required results.  Discover what it is and how it can support business excellence? What is Corporate performance management Corporate performance management has as many different names as definitions, but in short it is the communication hub linking strategy with operations. It is sometimes…

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10 Best Construction Solutions logo

by   |    |   3 minutes  |  in Construction and Contracting

The construction industry is braced for a digital revolution. Leading industry player Balfour Beatty has predicted that during the next 30 years, the industry will become increasingly focused on innovation as both contractors and customers become less risk-averse. It also predicts the shape and offer of the infrastructure industry will change significantly, with new business…

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city skyline

by   |    |   2 minutes  |  in Service Management

It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence, cloud, IoT, customer-centric, omni-channel, personalization to name just a few—sometimes it can be difficult to determine which ones matter to your service organization. So I’ve narrowed down what I consider the most important, and the…

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Agility

by   |    |   4 minutes  |  in Business Agility, Business Technology, Digital Transformation, Strategy

Strategic delivery in modern business requires a balance between control and flexibility, risk and opportunity, and good timing.  Don’t go the way of the dinosaur, use the right enterprise solutions to support your agile strategic processes. Warning! Static strategy can lead to extinction With their size, speed, aggression, big teeth and an abundance of food,…

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