Latest posts

auto-racing-car-wallpapers-f1-12795

by   |    |   4 minutes  |  in Automotive, Creativity & Innovation

The impact of electric vehicles on the future direction of the automotive industry is going to be huge. According to new statistics, 291,000 Battery Electric Vehicles (BEV) and Plug-in Hybrids (PHEV) were sold in Europe in Q3-2018, 35 percent higher than the same period in 2017. These include passenger cars and light commercial vehicles. And…

Read more

Field Service Management 6 Launch

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Service Management, Strategy, Transform Your Business

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…

Read more

Retail Service Experience

by   |    |   3 minutes  |  in Customer Engagement, Service Management

One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When done poorly, the effects ripple across both the customer and agent experience.  But when the right balance is achieved, and the two systems work in harmony, both the agent and customer experience are elevated. It’s…

Read more

Customer Experience

by   |    |   3 minutes  |  in Customer Engagement, Service Management

When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX). Research supports that organizations increasingly acknowledge that the CX is an important competitive differentiator that must be leveraged at all available opportunities. One of the most important places to ensure that people, processes, and technologies…

Read more

Military Jet

by   |    |   4 minutes  |  in Aerospace & Defense

The high cost of developing new equipment and the changing political climate between countries where lengthy procurement projects need a network of stakeholders to agree on a strategy, are all causing military organizations to increasingly look to extend the lifecycle of their aircraft. But life extension programs come with their own unique challenges when trying…

Read more

Bubble

by   |    |   5 minutes  |  in Digital Transformation, Strategy

Blockchain and cryptocurrencies represent two halves of a maturing digital asset class.   While Blockchain projects continue to grow in volume, velocity and value, cryptocurrency markets have shed 90% of their market capitalization during 2018. What does this mean for a company’s digital asset strategy? Blockchain and cryptocurrencies in 2018: a tale of further divergence Blockchain…

Read more

puzzle pieces

by   |    |   2 minutes  |  in Uncategorized

I’ve recently joined IFS as global alliances director with a special focus on Accenture. I’ve been asked to introduce myself and explain why I joined IFS. Having spent the last three years in the travel and tourism tech sector, I was keen to get back to enterprise software, where I’ve spent most of my working…

Read more