If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the next five years, to around $5 billion. That growth is being driven by businesses putting strategic emphasis on selling long-term services and guaranteed ‘outcomes’, as well as hikes in consumer expectations around service quality and…
Posts by Christian Pedersen
Chief Product Officer
As chief product officer, Christian ensures that IFS products integrate the industry-leading functionality that customers demand, partners can proudly promote, and competitors cannot match. Partnering with IFS senior vice president, Product Development, Christian’s remit encompasses management of IFS products and solutions including IFS Applications, IFS Maintenix, and IFS Field Service Management. With a passion for developing, refining and adapting technology that makes a real difference for businesses, Christian is widely recognized in the industry as an innovator who places customer value above all. Christian joins IFS from SAP, where he served as global chief product officer for SAP. Before that, he worked for 14 years in several positions at Microsoft, most recently as general manager of enterprise ERP. Danish by birth, Christian resides in the U.S. in Seattle, WA, where he likes to spend time outside of work with his family, enjoying sailing and motor racing.