TDCGroup

by   |    |   5 minutes  |  in Service Management

For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in TDC Group include YouSee, Telmore, Fullrate, Blockbuster, Dansk Kabel TV, CubeIO, Get and TDC Erhverv. TDC Group is working toward a vision it refers to as ‘Digital Denmark,’ in which the company is committed countrywide…

Read more

by   |    |   5 minutes  |  in Service Management

Founded in 1972, Spencer Technologies has grown to become a global company with more than 500 employees and 200 technicians throughout the United States, Canada, Mexico and Europe. The company provides project management and technology services to support retail stores and multi-site organizations. I had the honor of interviewing Rudy Goedhart, Business Intelligence Director at…

Read more

blog_businesswoman-call-career-789822

by   |    |   9 minutes  |  in Creativity & Innovation, Service Management, Transform Your Business

In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent challenge and deriving utmost value from technology investments becomes critical. Prediction #1: FSOs Will Get Creative To Fill The Talent Gap Talent: How can we find it, hire it, and then keep it onboard? This…

Read more

Sarah 7004_blog

by   |    |   3 minutes  |  in Business Agility, Customer Engagement, Service Management, Transform Your Business

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers to take control of their service experiences is only going to increase. I spoke recently with Aly Pinder Jr, Program Director, Service Innovation…

Read more

People Talking

by   |    |   3 minutes  |  in Service Management

Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation of an online resource to further engage the field service community. As I approach 11 years in this industry, I can’t help but reflect back on not only my personal journey but all of the…

Read more

by   |    |   3 minutes  |  in Service Management

Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those of you reading this that aren’t familiar with my background, I’ve spent the past decade as the Editor in Chief of Field Technologies. I developed Field Technologies to provide guidance for service organizations on how…

Read more