Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace…
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Susannah is focused on demand generation and product marketing within the UK market. Prior to IFS, Susannah led the marketing and business development teams for mplsystems and transformed the go-to-market strategy, product positioning and analyst relations for their field and customer service solutions. Prior to that Susannah led Product Management and Pre-Sales teams in Nortel and was instrumental in the rapid growth of their optical business in Europe.
Customer Interview: How Konica Minolta plan to transform Field Service Management with IFS
How IFS Delivers All Critical FSM Functions to Accelerate Service Transformation, Part 1
A Blog Series Examining the Gartner® report “The Six Most Critical Functions of Field Service Management Applications” The First and…
Read MoreVoice of the Customer: the foundation to business transformation success
12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…
Read MoreAssurer le R.O.I de l’ajout de l’Intelligence Artificielle
Ajouter l’intelligence artificielle au centre de contact est une décision importante qui implique un investissement important en temps, en argent…
Read MorePourquoi l’engagement des agents de support client dépend de l’efficacité des outils
Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…
Read MoreComment trouver l’équilibre entre les humains et les robots dans votre expérience de service de vente au détail
L’une des plus grandes difficultés rencontrées par les entreprises est le passage d’une interaction basée sur l’IA à l’assistance d’un…
Read MoreEnsuring the ROI of Adding Artificial Intelligence
Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…
Read MoreMost Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreAvoiding AI Adoption Mistakes
Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in…
Read MoreHow to Balance People and Bots in Your Retail Service Experience
One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreWhy Agent Engagement Hinges on Tool Effectiveness
If organizations want to deliver a great customer experience, it’s important to create a great agent experience. Research consistently indicates…
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