Gartner has named IFS a Leader in the 2022 Magic Quadrant for Field Service Management, with IFS positioned furthest in…
Read More
Tom is the Director of Global Competitive Intelligence. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.
IFS NAMED A LEADER FOR SEVENTH CONSECUTIVE TIME IN 2022 GARTNER®️ MAGIC QUADRANT™️ FOR FIELD SERVICE MANAGEMENT
IFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management
Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned furthest in completeness…
Read MoreHow Long Does it take to Schedule 40,000 Service Tasks?
So, how long does it take to schedule 40,000 service tasks? With IFS, you can adjust the schedules for tens…
Read MorePlanning and Scheduling Optimization and Managing Your Carbon Footprint
A few weeks back on The Future of Field Service, I wrote an article on the importance of proper parts management and reverse logistics for…
Read MoreIs there a Place for Field Service in Retail?
I am a creature of the retail world, having spent my young and early professional life in it, both directly…
Read MoreWhat Does Better-Than-Desktop Service Mobility Look Like for Telco Companies?
The telecommunications profession isn’t what it used to be. With new entrants to legacy businesses, the encroachment of new technologies…
Read MoreManufacturers: Does Your Mobile Strategy Leave Your Field Technicians Behind?
Service companies generally agree that mobile operations have long-since reached a point of maturity in service. Well before smart devices,…
Read MoreMaking Service your Competitive Edge
When people ask “What is Service Management?” the answers usually focus on the obvious: tracking, cataloging, and optimizing service operations…
Read MoreIndustrial Manufacturers: It’s Time For Outcomes-Based Service
Manufacturing firms across a variety of disciplines have been looking for ways to implement more service-oriented solutions into traditional manufacturing…
Read MoreWhat is the Service Strategy for Medical Device Manufacturers?
Manufacturers across the board are waking up to the potential of servitizing previously product-oriented businesses, building out their book of…
Read MoreHow to Get Started with Servitization in High Tech Manufacturing
Manufacturers of technical and office equipment have, just like manufacturers from other disciplines, embraced the importance of making service a…
Read MoreGartner’s 2020 Magic Quadrant for Field Service Management Reminds Us Why Service is So Important
Tom Paquin reminds us why service is so important and what IFS’s position as Leader in the 2020 Gartner Magic…
Read More
