by   |    |   5 minutes  |  in Creativity & Innovation, Digital Transformation

“AI” is one of the most overused technology buzzwords of the last 2-3 years.  But the term is not going anywhere, so I’d like to make a plea on behalf of the weary: when talking about AI, don’t stop the conversation at ‘shiny new technology’.  Instead, continue to shift the AI conversation: why consider investing…

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AI Header

by   |    |   3 minutes  |  in Creativity & Innovation, Service Management

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are hard to automate. But there is great value that businesses can realize by enabling artificial intelligence (AI) to automate portions of their service organization. Specifically, intelligent chatbots can extend customer relationship management (CRM) software to…

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Mining Maintenance Costs

by   |    |   6 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Service Management

Activity in Australia’s mining sector is accelerating, auguring well for exports and the broader economy, according to economic forecaster and industry analyst, BIS Oxford Economics. But with maintenance costs forecast to increase nearly 60 percent over the next five years now is the time to invest in systems to keep expenditure under control. According to…

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ERP 2028: The demise of the production planner?

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Process Manufacturing

Imagine going forward in time 10 years. How will the technologies evolving today change the way we work? What will enterprise resource planning (ERP) in 2028 look like? Production planning for most process manufacturing companies has always been one of the most difficult problems for ERP solutions to solve. There has been much effort over…

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Artificial Intelligence

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, IFS Labs, Service Management

In the previous blogs, I have been talking about what artificial intelligence (AI) is and some of the hype and myths behind it. One of the observations was that for me, for IFS, AI is very much a means to a goal. It’s about applying to a very specific use case to deliver better results….

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ERP 2028 part 2: traceability and digital string?

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Manufacturing, Process Manufacturing

Imagine going forward in time 10 years, how will the technologies evolving today change the way we work? What will enterprise resource planning (ERP) look like in 2028? The list of digital innovations moves on at a pace, with the Internet of Things (IoT), Industrial Internet of Things (IIoT), Blockchain, Artificial Intelligence (AI) and Augmented…

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