EAM and ERP: An increasingly critical partnership

by   |    |   6 minutes  |  in Asset Intensive, Business Technology, Manufacturing, Research, Service Management

Meet our guest author, Ted Rohm, Senior ERP Analyst at Technology Evaluation Centers (TEC) Ted Rohm is a Senior ERP Analyst at Technology Evaluation Centers (TEC). Ted covers the areas of enterprise resource planning (ERP), enterprise asset management (EAM), configure price quote (CPQ), supply chain management (SCM) and IT service management (ITSM), with a particular…

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The key to customer satisfaction and profitability for third-party MROs

by   |    |   3 minutes  |  in Aviation & Defense, Business Technology, Research, Strategy

Effective maintenance, repair and overhaul (MRO) and resource management are key to customer satisfaction and profitability for third-party MROs. The cost of through-life MRO now outstrips the cost of aircraft acquisition, and as such, airlines are signaling their intent to outsource maintenance – including airframe, engine, component and even line maintenance. In fact, today more…

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Why construction-integrated manufacturing is a game-changer

by   |    |   4 minutes  |  in Business Technology, Construction and Contracting, Creativity & Innovation, Manufacturing, Research, Strategy

The construction industry has a reputation for moving slowly when it comes to adopting modern technology and changing business processes. There are many reasons to believe that this is about to change and companies who don’t adapt and change will probably not survive. It is also a mistake to believe that the traditional large contractors…

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Q&A: Why the increased interest in performance-based logistics and Power-by-the-Hour contracts

by   |    |   4 minutes  |  in Aviation & Defense, Research, Strategy

Performance-based logistics and Power-by-the-Hour contracts bring great opportunity to commercial and military aircraft operators. In this industry expert Q&A, Graham Grose, Vice President and Industry Director at IFS, talks about aviation’s increased interest in performance-based logistics (PBL) and Power-by-the-Hour contracts. Graham is responsible for supporting all IFS business development within the aviation and defense industry,…

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Q&A: Field service organizations and the need to optimize service models

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Research, Service Management, Strategy

Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A, I will ask Mark Brewer, service industry expert and Global Service Industry Director for Service Management at IFS, to shed some light on the industry’s need to optimize business service models. Meet our service industry expert Mark…

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Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

by   |    |   4 minutes  |  in Business Technology, Research, Service Management, Strategy

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and been frustrated if your items can’t be guaranteed to arrive the next day? Or perhaps you abandoned an action on your mobile device because it wasn’t quick or easy enough? This is the beast that…

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How oil companies can adjust their business to a period of recovery

by   |    |   3 minutes  |  in Business Technology, Creativity & Innovation, Oil & Gas, Research, Strategy

The oil and gas industry is recovering, but companies need to deal with a new reality where a lot of the former experience, knowledge and skills no longer remain. The upstream oil industry was severely damaged by the collapse in oil prices. The crisis began in 2014 when oil prices started to drop, and this…

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