3 steps to creating a connected customer experience for service success

by   |    |   4 minutes  |  in Business Technology, Research, Service Management, Strategy

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and been frustrated if your items can’t be guaranteed to arrive the next day? Or perhaps you abandoned an action on your mobile device because it wasn’t quick or easy enough? This is the beast that…

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How oil companies can adjust their business to a period of recovery

by   |    |   3 minutes  |  in Business Technology, Creativity & Innovation, Oil & Gas, Research, Strategy

The oil and gas industry is recovering, but companies need to deal with a new reality where a lot of the former experience, knowledge and skills no longer remain. The upstream oil industry was severely damaged by the collapse in oil prices. The crisis began in 2014 when oil prices started to drop, and this…

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Redefining products in the commercial aviation space: the next generation of “Power-by-the-Hour”

by   |    |   3 minutes  |  in Aviation & Defense, Business Technology, Digital Transformation, Research, Service Management, Strategy

The fundamental shift from selling products to guaranteed outcomes has been aided by exponential technological growth over the last ten years. The concept of “Power-by-the-Hour” was invented by Rolls-Royce in 1962, which means it has been in play in the commercial aviation industry for more than 50 years. This program has reshaped the relationship between…

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2018 commercial aviation trends

by   |    |   5 minutes  |  in Aviation & Defense, Business Technology, Creativity & Innovation, Research, Strategy

2017 saw another positive year in commercial aviation with a surge in air passenger numbers and new aircraft orders as well as reports of being the safest year in commercial aviation history. Yet despite these positives, airlines continue to strive for improvement in the costly area of maintenance, where airlines spend more money than on…

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2018 financial industry trends

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Finance, Research, Strategy

The financial area is heavily impacted by new technology at the moment. Balancing trust, swift transactions and increased transparency is prioritized. To achieve this, technologies such as Blockchain, robotic automation and holistic reporting will play key roles, predicts Steve Treagust, Global Industry Director for Finance, HR and Strategy at IFS. Trend #1 Japan and South…

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2018 automotive industry trends

by   |    |   6 minutes  |  in Automotive, Business Technology, Creativity & Innovation, Research, Strategy

New data-driven services, strong light-weight materials and a rapidly built-out infrastructure for electric vehicles (EVs) are trends impacting the automotive industry this year. Stefan Issing, the Global Industry Director for Automotive at IFS, presents his industry predictions for 2018. Trend #1 Service revenue in the automotive industry will increase by 30% during 2018 When German…

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2018 process manufacturing trends

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Process Manufacturing, Research, Strategy

E-labeling, smart packaging and global partnerships offer new ways for companies to create more loyal customers and increase profitability. In 2018, these factors will be crucial to succeed in, for example, the food industry where customers’ demands on transparency are increasing. These are the 2018 process manufacturing predictions of Colin Elkins, Global Industry Director for…

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2018 manufacturing industry trends

by   |    |   7 minutes  |  in Manufacturing, Research, Strategy

The Internet of Things (IoT) being built into the product design, manufacturers adopting a more service-centric business model and 3D printing reaching the tipping point of realizing business benefits on a large scale. These are the three game-changing predictions that Antony Bourne, Global Industry Director of Industrial and High-tech Manufacturing at IFS, outlines for 2018….

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2018 oil and gas industry trends

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Oil & Gas, Research, Strategy

Many oil and gas companies experienced a tough couple of years recently, as oil prices plummeted to record-low levels. The recovery of the industry started in 2017, though, and now is the time to kick it into a higher gear to reap the benefits of being an early mover. New charging models, digital investments and…

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2018 service industry trends

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, Research, Service Management, Strategy

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organizations and equipping users to service their own assets are key trends impacting the service industry, predicts Mark…

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