Read the latest IFS blog posts about IFS Research.

| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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| | Estimated reading time: 6 minutes | Asset Intensive, Business Technology, Manufacturing, Research, Service
EAM and ERP: An increasingly critical partnership
EAM and ERP

Meet our guest author, Ted Rohm, Senior ERP Analyst at Technology Evaluation Centers (TEC) Ted Rohm is a Senior ERP…

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| | Estimated reading time: 3 minutes | Aerospace & Defense, Business Technology, Research, Strategy
The key to customer satisfaction and profitability for third-party MROs
The key to customer satisfaction and profitability for third-party MROs

Effective maintenance, repair and overhaul (MRO) and resource management are key to customer satisfaction and profitability for third-party MROs. The…

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| | Estimated reading time: 7 minutes | Business Technology, Creativity & Innovation, Energy, Utilities & Resources, Events, IFS Labs, Oil & Gas, Research
AI, innovation and working with our customers: IFS’s future
AI, innovation and working with our customers: IFS's future

Technology doesn’t stand still, and neither do we. In this session, we hear the latest on AI from IFS labs; how user groups are help each other – and us – get better, and how Shawcor is trnafroming its approach to business.

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Engineering, Construction & Infrastructure, Manufacturing, Research, Strategy
Why construction-integrated manufacturing is a game-changer
Why construction-integrated manufacturing is a game-changer

The construction industry has a reputation for moving slowly when it comes to adopting modern technology and changing business processes….

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| | Estimated reading time: 4 minutes | Creativity & Innovation, Research, Strategy
“Hire for Culture”: the story of a purple brand
IFS Brand

2018 has started and many of us are looking forward to what is to come in the next eight or…

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| | Estimated reading time: 2 minutes | Business Technology, Research, Strategy
Peer Reviews: The modern word-of-mouth for enterprise buyers
Peer Reviews: The modern word-of-mouth for enterprise buyers

You need to buy a new pair running shoes – the best that will meet your needs. What’s the first…

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| | Estimated reading time: 4 minutes | Aerospace & Defense, Research, Strategy
Q&A: Why the increased interest in performance-based logistics and Power-by-the-Hour contracts
Q&A: Why the increased interest in performance-based logistics and Power-by-the-Hour contracts

Performance-based logistics and Power-by-the-Hour contracts bring great opportunity to commercial and military aircraft operators. In this industry expert Q&A, Graham…

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| | Estimated reading time: 7 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
Q&A: Field service organizations and the need to optimize service models
Q&A: Field service organizations and the need to optimize service models

Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A,…

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| | Estimated reading time: 4 minutes | Business Technology, Research, Service, Strategy
3 steps to creating a connected customer experience for service success
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…

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| | Estimated reading time: 3 minutes | Business Technology, Creativity & Innovation, Oil & Gas, Research, Strategy
How oil companies can adjust their business to a period of recovery
How oil companies can adjust their business to a period of recovery

The oil and gas industry is recovering, but companies need to deal with a new reality where a lot of…

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| | Estimated reading time: 3 minutes | Aerospace & Defense, Business Technology, Digital Transformation, Research, Service, Strategy
Redefining products in the commercial aviation space: the next generation of “Power-by-the-Hour”
L’aviation civile, première industrie sur les projets de transformation digitale et d’innovation

The fundamental shift from selling products to guaranteed outcomes has been aided by exponential technological growth over the last ten…

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