2018 retail industry trends

by   |    |   6 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Research, Retail, Strategy, Supply Chain

Digital is everywhere in retail today. The threat from more agile, internet-based companies continues to drive traditional players to try innovative new approaches. Over the next year, we will see innovative in-store education centers, more “endless aisles” concepts and Blockchain for sustainability at the top of the retailers´ agendas. These are the 2018 retail industry trends…

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2018 construction industry trends

by   |    |   6 minutes  |  in Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Research, Strategy

Factories in flat-packs and homes built in factories—modular construction will build new momentum in 2018. However, the construction industry is battling with significant skills shortages and must manage increasing globalization. These are the three industry predictions for 2018 from Kenny Ingram, Global Industry Director of Construction and Contracting at IFS. Trend #1 Skills shortages will…

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Is unified commerce putting the customer experience back on center stage as it should be?

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Research, Retail, Strategy

In these days of fake news, there is a tendency to dramatize the fact that change is constant and occurs gradually but happens suddenly. I would like to shed some light on the retail apocalypse, the digital revolution within retail and the fact that the industry will never be the same again…ever. Is this true?…

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Q&A: Why manufacturers are moving to service-based business models

by   |    |   5 minutes  |  in Business Technology, Manufacturing, Research, Strategy

Expert advice on how manufacturers can provide services and solutions that supplement their traditional product offerings. In this Q&A, I ask our industrial manufacturing industry expert, Antony Bourne, to answer six questions on how manufacturers can benefit from service-based business models. Meet our industrial manufacturing industry expert As the Vice President of Global Industry Sales…

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Digital Transformation in Construction

by   |    |   6 minutes  |  in Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Research

The digital revolution is transforming the way organizations work, engage with their customers and generate revenue. It doesn’t matter if you’re in the construction, retail or healthcare sector, every industry is being impacted by the proliferation of devices, hyperconnectivity and emerging innovations like artificial intelligence (AI) and the Internet of Things (IoT). This new and…

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Service Industry Expert Podcast

by   |    |   1 minute  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Research, Service Management, Strategy

IFS Radio Network podcast: how service companies can use technology to improve and enhance their customer experience. 32% of field service organizations (FSOs) are failing to attain at least 80% customer satisfaction, according to a recent research study by Raconteur Custom Publishing on digital change in the service industry. Why? Because the use of technology,…

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Manufacturing Industry Experts

by   |    |   2 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Manufacturing, Process Manufacturing, Research, Strategy

IFS Radio Network podcast: how technology is impacting industrial manufacturers and how some of the industry’s leading businesses are taking advantage of it today. The industrial manufacturing industry has a strong appetite for technology. Now that manufacturers have experienced the game-changing benefits of automation and the emergence of interconnected and intelligent manufacturing systems, companies of…

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Construction Industry Experts

by   |    |   2 minutes  |  in Asset Intensive, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Engineering and Infrastructure, IFS Radio Network, Research, Strategy

IFS Radio Network podcast: the impact of digital technology and how some of the industry’s leading companies are leveraging it today. Construction is a traditional industry. Many businesses, despite the abundance of new technology and integrated software that’s available today, are still suffering from a lack of accurate and timely information because of their reliance…

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Commercial aviation industry expert podcast

by   |    |   1 minute  |  in Aviation & Defense, Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Research, Strategy

IFS Radio Network podcast: how airlines can use technology to increase profits and efficiency. The commercial aviation industry is more competitive and complex than it has ever been. Technology has brought a variety of new challenges to airlines. For example, rising customer demand, more complex aircraft programs and skill shortages. To rise above the competition,…

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Leveraging digital transformation to improve customer service

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Research, Service Management, Strategy

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation appears to be both a blessing and curse to the field service industry. The downside to digital revolution? Customer expectation rises as new technology makes a consumer’s life easier. But fundamentally, a service organization strives…

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